7 Kaizen Tools in Office Administration & Management Skills

21-22 Aug, 2017, Vistana Kuala Lumpur

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HJ AZMI HJ A. BAKAR has more than 16 years hands on experience in Human Resources and Training and Development. He holds a Masters in Human Resource Management from St. Clement University, U.K.

 

Haji Azmi has held various Senior Management position in large multi-national manufacturing companies such as Taiko Electronics, Sharp Manufacturing, GP Batteries, Schick- Warner Lambert, Flextronics Industries Malaysia and Mieco Chipboard Berhad.

 

Haji Azmi has been extensively involved in training and development for the past 17 years. He has conducted many public and in-house training for companies such as BERNAMA, Produa, UMW Toyota, Unilever, Mitsumi Electric, BASF Petronas, Proton, Sabah Electric, Sacofa, Sarawak General Hospital, JKR Sabah, Kenanga Investment Bank, Lafarge Cement, MTBE Petronas, Lucas automotive, Sime Tyres International, Summi Rubber, Sarawak Hydro, Faber, Maybank Venture, INTAN, Universiti PUTRA, Naza automotive, UEM, Tenaga Nasional, WR Grace, Flexsys Chemical, Mechma boiler, Sharp manufacturing, Wearnes Electronics, SMK Electronics, Kenwood, Tryotech, Pasir Gudang Edible Oil, Grandbank Yatch, Time Telecom, INTAN, KEMENTERIAN KEWANGAN, MMI industries, H&R Johnson, Pelabuhan Tanjung Pelepas, West Port, Lembaga Pelabuhan Kelang, Penang Port, Yamaha Electronics, GP Doors, Malaysian Galvanized, KOMAG, Pioneer, Bridgestone, Bank Industri, Sebubu Berhad Sarawak, Nestle, KEMENTERIAN PERTAHANAN BRUNEI (KEMENTAH), etc.

 

Haji Azmi was also a Member of Malaysian Institute of Human Resource Management (MIHRM), Member of Malaysian Facilitator Association, Certified EQ Trainer by ITSP Asia & Stamford College and Certified NLP Practitioner by NFNLP USA. fied NLP Practitioner by NFNLP USA.

Venue Details

Vistana Kuala Lumpur
9 Jalan Lumut, Off Jalan Ipoh, 50400 Kuala Lumpur - 50400
Phone : (603) 4042 8000
Fax : (603) 4041 1400

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Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • The Kaizen approach
  • Think Out of The box
  • Administrator skills in 21st Century
  • Communicate effectively
  • Enhancing Office management
  • Stress Management
  • Managing your Time

    PLUS : Action Learning Project
  • Managing and accepting Change
WHO SHOULD ATTEND
  • Office Assistants
  • Administrative Assistant
  • Senior Clerks
  • Clerks
METHODOLOGY

Interactive Lectures, Case Study, Personal Analysis, Games, and Accelerated Learning Techniques

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding the office administrative role and responsibilities in today’s competitive working place.
  2. Developing positive interpersonal skills.
  3. Improving communication skills and developing cooperation among your colleagues.
  4. Improving your company’s filing system.
 
DAY 1
9:00 1st. Tools | THE KAIZEN APPROACH
  • Understand the concept of KAIZEN
  • Kaizen approaches in Today management practices
  • Think Out of the box
10:45 2nd. Tools | THINK OUT OF THE BOX
  • Change Paradigm
  • Being a strategic partner
  • A need to understand the current business challenge
  • Aligning your goals Vs Organization Goal
1:00 Lunch

2:00 3rd. Tools | ADMINISTRATOR SKILLS IN 21st CENTURY
  • The Quality of Office Administrator
  • Being Pro-active, creative and innovative
  • Learning basic problem solving skills and decision making
3:45 4th. Tools | COMMUNICATE EFFECTIVELY
  • Listen to understand and actively
  • Elements of Communication
  • Barriers to Communication
  • Types of Communication
  • Interpersonal communication
  • Presentation skills
5:00 End of Day 1
DAY 2
9:00 5th. Tools | ENHANCING OFFICE MANAGEMENT
  • Filing System
  • Record Retention
  • Using 5S approaches
10:45 6th Tools | STRESS MANAGEMENT
  • Understanding Mind, Body & Soul
  • Stress Defined
  • Identifying Causes Of Stress
  • Overcoming Stress
  • Emotional Intelligence
1:00 Lunch

2:00 7th Tools | MANAGING YOUR TIME
  • 10 principle of time management
  • Time wastage
  • Costing your time
  • Creating log book
  • Plan your work – to do list
  • Prioritizing your work – Urgent Vs Important
3:45 ACTION LEARNING PROJECT
  • Managing and accepting Change
5:00 End of Course