Improving English At Work

22-23 May, 2017, Furama Hotel Kuala Lumpur

IPA Training is Registered with

Learn from the Best

Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.

 

She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.

 

She has with her no less than 15 years experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house programmes. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.

 

Carol’s English Language courses are very well accepted and have been successfully conducted for in house and public programmes for participants from all over Malaysia. There is a popular demand for more of her courses in this area, especially from those who have attended her trainings before.

 

She is an approved PSMB Trainer with more than 15 years training experience. Besides the Personal Development courses, she is a popular and seasoned trainer in customer focus management, sales management, public speaking and presentation skills, people management, communication skills and English grammar.

 

Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.

 

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for personal development.

 

"Knowledge is no power but Application is"

Venue Details

Furama Hotel Kuala Lumpur
136, Jalan Changkat Thambi Dollah, 55100 Kuala Lumpur, - 55100
Phone : (603) 2788 8888
Fax : (603) 2788 8889
Email : E-Mail to Reserve Room

Click For Hotel Location

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

COURSE HIGHLIGHTS
  • Overcoming Difficulties With English At Work
  • Common Errors In Everyday Conversation & Writing
  • Essentials Of Correct Grammar
  • Speaking English Confidently
  • Conversation Strategies
  • Ways Of Expressing
  • Effective Telephone Skills
  • Plain English In Clear Writing
  • Improve Letter Writing With Better English
  • Write Reports In English Confidently
  • Effective Email Writing With Better English
  • Connecting With Customers Confidently
  • Rephrasing Words For Better Relationship
INTRODUCTION

The English language is an international language and accepted globally.

 

Many people shy away from using English at work for fear of wrong pronunciation and incorrect grammar.

 

The old saying, “practice makes perfect” sings well all the time. Learning English is not difficult. More practice using it makes it easier to communicate confidently.

 

English is often used at the workplace for conversations, dialogues, forums, meetings and business writing. It eases communication with clients, colleagues, friends and relatives. It also enhances effective cross cultural communication at the workplace.

 

Improving English helps us to speak and write confidently at work. Speaking and writing English at work effectively enhances one’s ability to go to the next level of career or business success.

COURSE OBJECTIVES
  • Being able to speak and write better English at work
  • Understanding English more easily and quickly at the workplace
  • Avoiding common mistakes in English grammar
  • Interacting with colleagues, friends, clients and associates effectively
  • Communicating effectively in English at the workplace
  • Answering and making calls effectively in English at the workplace
  • Writing effective reports, letters, emails in English confidently
  • Achieving company’s objectives
WHO SHOULD ATTEND

Clerical Staff, Executives and Managers are all invited. A good course for improving English at work.


Level of understanding: Intermediate

METHODOLOGY

Combination of interactive lectures, group discussion, role plays, individual & team activities are used for maximum effectiveness. Full participation is required to make the training much energised and fun-filled.

AFTER ATTENDING THIS COURSE,
YOU WILL RETURN TO YOUR JOBS…
  1. Being able to speak and write better English at the workplace
  2. Using correct grammar in English communication
  3. Increasing your ability to write letters, emails, reports in English confidently
  4. Being able to answer and make calls confidently in English at the workplace
  5. Communicating with colleagues and customers confidently in English
  6. Raising your ability to achieve company’s objectives
 
DAY 1
9:00 OVERCOMING DIFFICULTIES WITH ENGLISH AT WORK
  • Practice
  • Attitude
  • Interest
10:00 COMMON ERRORS IN EVERYDAY CONVERSATION & WRITING
  • Office conversations, dialogues and meetings
  • Letter, memorandum, reports & emails
  • Dealing with customers
11:00 ESSENTIALS OF CORRECT GRAMMAR
  • Tenses
  • Subject & Verb Agreement
  • Adjectives
  • Prepositions
  • Conjunctions
  • Adverbs
  • Punctuations
  • Direct & Indirect Speech
12:00 SPEAKING ENGLISH CONFIDENTLY
  • Analysis of Pronunciation
  • Self Correct Strategies
  • Practice Makes Perfect
1:00 Lunch

2:00 CONVERSATION STRATEGIES
  • Starting a conversation
  • Closing a conversation
3:00 WAYS OF EXPRESSING
  • Regret
  • Disappointment
  • Giving opinions & offering advices
  • Giving choices
  • Invitations
  • Compliments
4:00 EFFECTIVE TELEPHONING
  • Answering
  • Questioning
  • Handling Difficult Callers

    (Activity based with role plays)
5:00 End of Day 1
DAY 2
9:00 PLAIN ENGLISH IN CLEAR WRITING
  • Avoid Wordy Language
  • Rid Fog Factor
  • Simple Vocabulary
10:45 IMPROVE LETTER WRITING WITH BETTER ENGLISH
  • Formal & Informal Letters
  • Abbreviations & Jargons
  • Right Language
  • Clear Writing

    (Activity based)
12:00 WRITE REPORTS IN ENGLISH CONFIDENTLY
  • Parts of Report
  • Keep It Short & Simple
  • Right Language
  • Clear Writing

    (Activity based)
1:00 Lunch

2:00 EFFECTIVE EMAIL WRITING WITH BETTER ENGLISH
  • Common Errors
  • Dos and Don’ts
  • Email Guidance
3:00 CONNECTING WITH CUSTOMERS CONFIDENTLY
  • Plain English
  • Winning English words
4:00 REPHRASING WORDS FOR BETTER RELATIONSHIP
  • How You Say & Write Matters
  • Positive Tone Secures Response
5:00 End of Course