Delivering Service Excellence In Middle Management
22-23 May, 2017, Hotel Istana
IPA Training is Registered with
Learn from the Best
Rebecca Chin has more than 20 years of professional working experience. As a COO in the last 10 years, she has first hand experience in helping to manage a billion dollar business covering greater China and Hong Kong within a global network. With international practical experiences honed from having worked in Malaysia, Australia and China - Hong Kong, she brings participants a wealth of management expertise in delivering this course.
Given her hands on involvement across a COO office, Rebecca has the insights of what key stakeholders look for whilst appreciating the challenges of middle management. Her direct knowledge cuts across a wide spectrum and in areas such as financial management and budgeting, human resource, marketing, strategy and business planning, shared services, operations, IT, learning and development. Therefore, she has distinct skills in training middle management to deliver service excellence when providing day to day operational support and solutions in running a business.
Rebecca has conducted various training courses successfully and is well received by past participants. She combines a wide range of practical and hands-on training experience in lively and challenging interactive training sessions.
Venue Details
Hotel Istana
73 Jalan Raja Chulan,
50200 Kuala Lumpur,
Phone : 03 2141 9988
Fax : 03 2144 0111
Contact us
Juliany,
03 2283 6109
juliany@ipa.com.my
Phoebe,
03 2283 6100
phoebe@ipa.com.my
FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my
ADDRESS
A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur
www.ipa.com.my
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| OBJECTIVES |
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This course is specifically designed for middle management, i.e., managers (including assistant managers and senior managers) in the COO office or those in similar roles. This includes managers in Finance, HR, Operations, IT, Marketing, Communications, Office Admin, Risk Management, Learning & Development, Strategy & Business Planning.
The main purpose is to develop the skills of, and proactively train managers to deliver service excellence in their day to day responsibilities. Thereby adding value to the overall business performance and increase the efficiency of the business operations. |
| AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB… |
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| WHO SHOULD ATTEND? |
| Managers (including assistant and senior managers) in particular those in the COO office or related roles. Vis a vis managers in Finance, HR, Operations, IT, Shared Centres, Marketing & Communication, Office Admin, Risk Management, Learning & Development, Strategy & Business Planning Supporting Roles, Strategy & Business Planning. |
| METHODOLOGY |
| Interactive lectures with Exercises and Group Discussions |
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