How To Master Effective English Communication Skills

19-20 Jun, 2017, Vistana Kuala Lumpur

IPA Training is Registered with

Learn from the Best

Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.

 

She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.

 

She has with her no less than 15 years experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house programmes. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.

 

Carol’s English courses are very well accepted and have been successfully conducted for in house and public programmes for participants from all over Malaysia. There is a popular demand for more of her English courses, especially from those who have attended her trainings before.

She is an approved PSMB Trainer with more than 15 years training experience. Besides English grammar courses, she is a popular and seasoned trainer in sales management, customer focus management, people management, presentation & communication skills and debt collection.

 

Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.

 

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for personal development.

 

“Knowledge is no power but Application is”

Venue Details

Vistana Kuala Lumpur
9 Jalan Lumut Off Jalan Ipoh, 50400 Kuala Lumpur,
Phone : 03 4042 8000
Fax : 03 4041 1400

Click For Hotel Location

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

COURSE HIGHLIGHTS
  • Know Your Goals In The Language
  • Get Rid Of Obstacles In English Communication
  • Avoid Embarrassing Errors In Everyday English Communication
  • Important Grammar Rules
  • Clarification Strategies
  • Intonation & Pronunciation
  • Vocabulary & Spelling
  • Convey What You Mean With Better English
  • Effective Business Writing Skills With Better English
  • Express Wisely & Confidently In Different Situations
  • Business English Communication Advantage
  • Include Non Verbal Cues In English Communication
INTRODUCTION

Effective English Communication is of vital importance in most business organisations these days. Secure positive response and not reactions when communicating in English. It cannot be denied that English is an international language, widely used and accepted globally.

 

It is no doubt that English is the most prominent language in the world. Professionals these days have taken much effort to improve their proficiencies to communicate their full potentials for career and business advancement.

 

Many people still have fears in speaking the language publicly though they have learned it in school. The lack of practice makes it uncomfortable for most people to speak English. Their fears over right grammar and proper pronunciation make them shun from the language.

 

Writing in English is another tough task for those who are doubtful of their proficiencies in the language. Weaknesses in grammar and spelling seem to be the most common fear for most working people. These people prefer to speak than write. They will not be able to improve if they do not try to write.

 

Both oral and written communication in English is important business tools these days. Unless the language obstacles are removed, improving English fluency and proficiency can be difficult. Mastering effective English communication skill is not a difficult task. Right training and practice will help to get rid of these barriers in speaking and writing the language. This course helps all working adults to master effective English communication skills at the workplace and business. The right training will erase all embarrassments caused in common errors in everyday English conversation and writing.

COURSE OBJECTIVES
  1. Improving fluency and proficiency of the English language.
  2. Speaking and writing better English confidently.
  3. Communicating effectively for better work performance and business.
  4. Improving vocabulary, spelling and grammar for effective communication.
  5. Getting rid of embarrassments caused by wrong pronunciation.
  6. Raising your ability in achieving company’s goals.
WHO SHOULD ATTEND
  • Clerks, Executives & Managers who wish to improve English fluency and proficiency.
  • Personnel who wish to overcome common errors in everyday English communication.
  • Personnel who wish to convey clear messages in English for maximum work effectiveness.
    Level of understanding: Intermediate
METHODOLOGY
  • Full participation is needed in this fun filled and energetic training.
  • Interactive Lecture with Role Plays, Individual & Team Activities will be included for maximum effectiveness. Quizzes & Exercises will also be included in this training.
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Being self motivated to speak and write better English confidently
  2. Mastering more confidence in both oral and written English communication
  3. Improving your fluency and proficiency
  4. Having no more embarrassments caused by wrong pronunciation.
 
DAY 1
9:00 KNOW YOUR GOALS IN THE LANGUAGE
  • Identify objectives
  • Know your strengths in the language
  • Using strengths to overcome weaknesses
10:00 GET RID OF OBSTACLES IN ENGLISH COMMUNICATION
  • Interest
  • Attitude
  • Understanding
11:00 AVOID EMBARRASSING ERRORS IN EVERYDAY ENGLISH COMMUNICATION
  • Conversation At The Workplace: Meetings, Dialogues & Discussions
  • Business Writing: Emails, Letters & Reports
  • Daily Interactions: Internal & External Customers
12:00 IMPORTANT GRAMMAR RULES
  • Tenses: Present, Past, Perfect & Future
  • Subject & Verb
  • Comparative & Superlative
  • Plural & Singular
  • Noun & Pronoun
  • Passive Voice versus Active Voice
  • Conjunctions
  • Prepositions
  • Adverbs
  • Punctuations
  • Adjectives
1:00 Lunch

2:00 CLARIFICATION STRATEGIES
  • Words with same pronunciation but different meanings
  • Confusion in tenses
  • Wrong pronunciation
  • Spelling Errors
3:45 INTONATION & PRONUNCIATION
  • Importance of Vowels - A.E.I.O.U
  • Consonants
  • More stress on words that end with “s” , “ed” “ t”, “k”, “ked”, “r”, “l”
  • More stress on action words
  • Rhythm
  • Tone
4:30 End of Day 1
DAY 2
9:00 VOCABULARY & SPELLING
  • Expand English Vocabulary with simple tips
  • Enhancing Spelling Ability with simple exercises
10:00 CONVEY WHAT YOU MEAN WITH BETTER ENGLISH
  • Fluency
  • Accuracy
  • Importance of Pause
  • Listening to other speakers
  • Practice, Practice, Practice
11:00 EFFECTIVE BUSINESS WRITING SKILLS WITH BETTER ENGLISH
  • Right Language
  • Clear Writing
  • Paragraph Power
  • Formal Letters
  • Informal Letters
  • Effective Email Writing
  • What Makes A Good Report
12:00 EXPRESS WISELY & CONFIDENTLY IN DIFFERENT SITUATIONS
  • Invitations
  • Giving Instructions
  • Answering & Questioning Etiquette
  • Response to Good news
  • Addressing Sad News
  • Objections
  • Giving Opinions
1:00 Lunch

2:00 BUSINESS ENGLISH COMMUNICATION ADVANTAGE
  • Better Interpersonal Relationship At Work & Business
  • Business Edge
  • Secure Response & Not Reaction
3:45 INCLUDE NON VERBAL CUES IN ENGLISH COMMUNICATION
  • Welcoming Impact
  • Creating Trust
  • Showing Respect
4:30 End Of Course