Essential Management Skills in a Rapidly Changing World: NLP Led Leadership for Managers

24-25 Jul, 2017, Seri Pacific Hotel

Register Now
PDF Brochure

IPA Training is Registered with

Learn from the Best

Khairul Anuar Safiullah has over 17 years’ experience in Banking, specializing in SME & Commercial Banking where he markets banking products, analyses creditworthiness, proposes loans facilities, as well as manage relationships with customers to drive utilization and drive profitability. Khairul is also well experienced in Islamic Banking, and is involved in training of Islamic Banking Products, Training Needs Analysis, Training Content Development and Delivery as well as Product Management. Khairul is also heavily involved in delivering eUsahawan Trainings in collaboration with Malaysian Digital Economic Corporation where he has trained over 1000 participants.

 

His qualifications are as follows:

 

  • Degree in Business Administration with concentration in Management from the University of Memphis, TN, USA
  • Certified NLP Practitioner
  • Certified Time Line Therapy Practitioner
  • Currently pursuing Certified NLP Coaching Certification
  • Certified Trainer under Pembangunan Sumber Manusia Berhad
  • Certificate in Islamic Law from Universiti Islam Antarabangsa Malaysia
  • OMEGA Credit Evaluation and Assessment Skills

 

Khairul is a specialist in Credit Sales and Marketing where he has gained valuable know how in selling skills, managing customer relationships, effective writing and communication skills, handling difficult customers and negotiation skills. These were translated to successful portfolio management to drive profitability and value add to the customer experience.

With an Islamic Bank, Khairul was tasked to grow the Islamic assets in comparison to Total Assets of the Bank utilizing sales force whose KPI did not stress growth on Islamic Assets. He developed an Engagement Unit capable of delivering high impact trainings to develop proper understanding on Islamic Banking Principles via a proper Training Needs Analysis, developed contents and materials for training and delivered the trainings nationwide to enhance acceptance of Islamic Banking Products by the sales force. This required selling to stakeholders to obtain buy in of the programme and providing feedback to Product Management for product enhancement purposes. To further aid acceptance, a proper feedback platform was developed to manage and address queries, issues raised and audit findings.

 

Under the eUsahawan banner, Khairul has trained over 1000 participants nationwide. This has further developed his skills in training delivery as well as managing training events, dealing with respective NGOs, Governmental Special Vehicles and Government appointed bodies in developing an online marketing community capable of generating sustainable income.

 

Khairul is able to conduct trainings in Bahasa Malaysia and English effectively. His key value, driven by passion has enabled delivery of high impact, fun filled, exciting trainings to ensure high take home rates and understanding for the participants.

Venue Details

Seri Pacific Hotel
Jalan Putra, 50350 Kuala Lumpur,
Phone : 03 4042 5555
Fax : 03 4043 8717

Click For Hotel Location

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my


FOCUSING ON
  • Leadership – Leading The Right Way At The Right Time
  • Sources Of Power – What Validates You As A Leader
  • Communication – Getting The Right Message Across
  • Disc© Profiling – Understanding Personalities And Dealing With Them
  • Rapport Building – Get Someone To Instantly Trust You
  • What Motivates People? – The Foundation Of Needs
  • People Management – Managing Your Biggest Asset
  • Approaches To Managing Performances – How And Why?
  • Time Management – We Have All The Time We Need
  • Overcoming Procrastination – The Time Is Now!
  • Battle Of The 2 Kingdoms – An Application Of All The Lessons Learnt
OBJECTIVE

Middle management are the crucial links between top management and the workforce on the ground. They are also the future top management who will set the direction of an organization going forward. Hence, Middle Management should be equipped and groomed with these essential skills and be as competent as possible to effectively carry out their daily duties as well as be prepared to lead the organization in the future.

 

This course introduces the core skills needed by a manager to lead, manage, motivate and build a cohesive and results oriented team resulting in improved bottom line, lower employee turnover and an improved work culture.

WHO SHOULD ATTEND?

Executives, Supervisors, Junior Managers and Experienced Managers who are interested in developing or enhancing leadership essential core skills to foster better teams and teamwork with aims in reducing turnover and improve team performance.

METHODOLOGY

The course is delivered via interactive lectures, videos, songs, discussions, role plays and games to ensure a fully experiential learning.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Describing and applying the appropriate situational leadership.
  2. Describing and performing methods of delegating tasks, training, coaching, counselling and motivating their teams.
  3. Describing and using the elements of communicating effectively using NLP principles of communication.
  4. Describing and applying the 4 quadrants of time management and prioritize tasks accordingly.
  5. Setting goals tying individual, team and organizational goals and presenting it as an achievable and realistic process.
DAY 1
9:00 ICE BREAKERS
  ENERGIZERS
  • Understanding it : Definition
  • Applying it : Impact on office operations and sales
  INTRODUCTION TO THE COURSE
  • Introduction
  • Objective
  • Modules
11:00 SOURCES OF POWER – WHAT VALIDATES YOU AS A LEADER
  • Expert
  • Reward
  • Coercive
  • Referent
  • Legitimate
12:00 COMMUNICATION – GETTING THE RIGHT MESSAGE ACROSS
  • Principles of Effective Communication
  • Developing sensory acuity
  • Preferred representational system
  • Meta modelling, chunking up and chunking down for better understanding
1:00 Lunch

2:00

DISC© PROFILING – UNDERSTANDING PERSONALITIES AND DEALING WITH THEM

  • Understanding personalities and how to deal with them
3:45 RAPPORT BUILDING – GET SOMEONE TO INSTANTLY TRUST YOU
  • Mehrabian Model
  • How to read non-verbal
  • Active listening
  • Rapport Skills
  • Questioning Skills
5:00 End of Day 1
DAY 2
9:00 WHAT MOTIVATES PEOPLE? – THE FOUNDATION OF NEEDS
  • Motivation Assessment Survey
10:00 PEOPLE MANAGEMENT – MANAGING YOUR BIGGEST ASSETES FOR BETTER SALES PERFORMANCE
  • Major causes of Performance Problem
  • Process Flow in Managing Performance
11:00 APPROACHES TO MANAGING PERFORMANCES – HOW AND WHY?
  • Coaching methodology
  • Training Methodology
  • Counselling Methodology
  • Mentoring
12:00 TIME MANAGEMENT – WE HAVE ALL THE TIME WE NEED
  • Effective Time Management
  • 4 quadrants of time management
  • Evaluating the current usage of time
  • Identifying time wasters
1:00 Lunch

2:00 OVERCOMING PROCRASTINATION – THE TIME IS NOW!
  • Why we procrastinate
  • Solutions to procrastination
  • Dealing with interruptions
3:45 BATTLE OF THE 2 KINGDOMS – AN APPLICATION OF ALL THE LESSONS LEARNT
  • Putting it all together in practical games
5:00 End of Course