NLP Led Communication & Inter Personal Skills Excellence for Better Engagement

17-18 Jul, 2017, Vistana Kuala Lumpur

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Learn from the Best

Khairul Anuar Safiullah has over 17 years’ experience in Banking, specializing in SME & Commercial Banking where he markets banking products, analyses creditworthiness, proposes loans facilities, as well as manage relationships with customers to drive utilization and drive profitability. Khairul is also well experienced in Islamic Banking, and is involved in training of Islamic Banking Products, Training Needs Analysis, Training Content Development and Delivery as well as Product Management. Khairul is also heavily involved in delivering eUsahawan Trainings in collaboration with Malaysian Digital Economic Corporation where he has trained over 1000 participants.

 

His qualifications are as follows:

 

  • Degree in Business Administration with concentration in Management from the University of Memphis, TN, USA
  • Certified NLP Practitioner
  • Certified Time Line Therapy Practitioner
  • Currently pursuing Certified NLP Coaching Certification
  • Certified Trainer under Pembangunan Sumber Manusia Berhad
  • Certificate in Islamic Law from Universiti Islam Antarabangsa Malaysia
  • OMEGA Credit Evaluation and Assessment Skills

 

Khairul is a specialist in Credit Sales and Marketing where he has gained valuable know how in selling skills, managing customer relationships, effective writing and communication skills, handling difficult customers and negotiation skills. These were translated to successful portfolio management to drive profitability and value add to the customer experience.

With an Islamic Bank, Khairul was tasked to grow the Islamic assets in comparison to Total Assets of the Bank utilizing sales force whose KPI did not stress growth on Islamic Assets. He developed an Engagement Unit capable of delivering high impact trainings to develop proper understanding on Islamic Banking Principles via a proper Training Needs Analysis, developed contents and materials for training and delivered the trainings nationwide to enhance acceptance of Islamic Banking Products by the sales force. This required selling to stakeholders to obtain buy in of the programme and providing feedback to Product Management for product enhancement purposes. To further aid acceptance, a proper feedback platform was developed to manage and address queries, issues raised and audit findings.

 

Under the eUsahawan banner, Khairul has trained over 1000 participants nationwide. This has further developed his skills in training delivery as well as managing training events, dealing with respective NGOs, Governmental Special Vehicles and Government appointed bodies in developing an online marketing community capable of generating sustainable income.

 

Khairul is able to conduct trainings in Bahasa Malaysia and English effectively. His key value, driven by passion has enabled delivery of high impact, fun filled, exciting trainings to ensure high take home rates and understanding for the participants.

Venue Details

Vistana Kuala Lumpur
9 Jalan Lumut Off Jalan Ipoh, 50400 Kuala Lumpur,
Phone : 03 4042 8000
Fax : 03 4041 1400

Click For Hotel Location

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my


FOCUSING ON
  • What is NLP?
  • Rapport Building
  • Preferred Representational Systems
  • Communication Tools to Influence
  • Meta Programs : Words that Change Minds
  • Meta Modelling : Chunking Up and Down
  • The Power of Language
  • Overcoming Objections and Conflicts
OVERVIEW

This two-day course will cover effective communication, non-verbal influencing and improving working relationship covering precision questioning and specific ‘language of influence’ techniques.

OBJECTIVE

Participants will be able to use specific NLP Skills for;

  1. Improved awareness of the impact of their communication.
  2. Improved interview and ‘people-reading’ skills.
  3. Improved persuasion and negotiation skills.
  4. Conducting more effective meetings.
WHO SHOULD ATTEND?

Executives, Managers and Professionals who are looking to improve or polish their communication skills to deliver the right message to the right people and obtain the right responses in business and daily lives.

METHODOLOGY

The course will be delivered via interactive lectures, videos, songs, role plays, group activity, games and group discussion to immerse the participants in a fully experiential learning experience.

DAY 1
9:00 WHAT IS NLP?
  • Principles of effective communication in NLP
  • The 5 biggest mistakes in communication – and how to avoid them
10:45 RAPPORT BUILDING
  • Myths and realities about rapport and how to achieve it
  • Pacing and leading towards agreement
  • Non-verbal communication and contagious emotions
  • How to stay in a resourceful state whatever happens
1:00 Lunch

2:00

PREFERRED REPRESENTATIONAL SYSTEMS

  • Preferred thinking styles and how to influence them
3:45 COMMUNICATION TOOLS TO INFLUENCE
  • Framing and Reframing: the power of ‘headlines’ and agendas
  • How to improve any working relationship using perceptual positions
5:00 End of Day 1
DAY 2
9:00 META PROGRAMS: WORDS THAT CHANGE MINDS
  • Using the right words for the right people
10:45 META MODELLING – CHUNKING UP AND DOWN
  • Precision questions for better understanding
  • How to use precision questions to change people’s minds
1:00 Lunch

2:00 THE POWER OF LANGUAGE
  • The power of language:
    i) presuppositions
  • The power of language:
    ii) embedded suggestions
3:45 OVERCOMING OBJECTIONS AND CONFLICTS
  • Breaking deadlocks and overcoming objections:
    i) chunking
  • Breaking deadlocks and overcoming objections:
    i) the power of redefinition
5:00 End of Course