Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.
She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.
She has with her no less than 15 years of experience in training & development of staff and agents in leading multinational companies.
She is a seasoned professional trainer for public and in house courses. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.
Carol’s English courses are very well accepted and have been successfully conducted for in house and public courses for participants from all over Malaysia. There is a popular demand for more of her English courses, especially from those who have attended her trainings before.
She is an approved PSMB Trainer with more than 15 years training experience. Besides English grammar courses, she is a popular and seasoned trainer in sales management, customer focus management, people management, presentation & communication skills and debt collection.
Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially n multinational companies.
A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for personal development.
“Knowledge is no power but Application is “
Furama Hotel Kuala Lumpur
136, Jalan Changkat Thambi Dollah,
55100 Kuala Lumpur,
Phone : 03-2788 8888
Juliany,
03 2283 6109
juliany@ipa.com.my
Phoebe,
03 2283 6100
phoebe@ipa.com.my
FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my
ADDRESS
A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur
www.ipa.com.my
FOCUSING ON |
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OVERVIEW |
Many of us can speak and write English but not fluently.
We may have good grammar, vocabulary and pronunciation but to speak for five minutes without any flaw or hesitation will be difficult if we are not fluent in the language.
Global communication is a must these days for reaching out in the corporate and business world. English is a well-accepted international language for all players in this rapidly changing world.
Speaking and writing fluently in English need a lot of practice especially for non- native speakers.
Making more use of phrases and constant practice improves English fluency.
Fluency means one’s ability to speak and write a language smoothly and quickly. It can be improved through frequent practice and keep learning. It is a mark of a learned man and command for respect.
English fluency is important at work and for business. It upholds professionalism and creates a better impression in this competitive world of challenges.
This course helps to improve English fluency in speaking and writing. The training enhances one’s ability to connect fluently in English with staff and customers from other communities and different parts of the world. |
WHO SHOULD ATTEND |
Clerks, Executives & Managers with difficulties in English fluency.
Level of understanding: Intermediate |
METHODOLOGY |
Interactive lectures, role plays, discussions, team activities and writing exercises will be included. Full participation is required in this training to make it livelier and energised |
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB… |
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