MURSHIDAH SAID is an independent speaker and adviser of customer service excellence, personal grooming, corporate image and personal empowerment and transformation for individuals and corporations. A graduate of the National University of Singapore with a Bachelor of Arts Degree in Economics and Sociology in 1993, Murshidah runs successful businesses for more than 15 years expanding throughout Asia.
She is also a certified Neuro Linguistic Programming Practitioner and a certified life coach recognised by the American Board of NLP, NBPES and NLP University (USA). She is also a certified Advanced Law of Attraction Practioner issued by Global Sciences Foundation (USA). She is also trained in the areas of Accelerated Learning and whole being learning to achieve better education for participants. Murshidah’s courses address the importance of education for the WHOLE BEING, ie incorporating the interconnection of body, mind, heart and spirit. She emphasizes on principles-based practices in her courses.
Murshidah is a regular speaker at conferences and is currently working on her first book. She is a regular speaker and motivator on Hello on Two on RTM2, is a resident speaker on Image on the Breakfast Show on NTV7, has been interviewed with Dato’ Dr Sheikh Muszaphar on Bernama’s BizTalk, and interviewed on Image on BFM the Business Station in Malaysia. In Singapore, she was a guest motivation speaker on Warna Radio’s Business Programme, Paradigma. She is the Image Consultant featured in New Man magazine’s September issue and is in Jutawan magazine’s September issue. She is a contributing writer to Aquila Asia, a woman’s lifestyle magazine. She was also the featured Transformation Coach on KISS92 FM radio station in Singapore. She has been interviewed by HuffPost Live, Mob TV, Astro Oasis, The Star, and featured in the Malaysian Insider.
Murshidah has a 10 year old daughter, and is a business partner with her husband who is also her life coach. An avid traveler and adventurer, she has explored Europe, Middle East, South Africa, USA, Asia Pacific and Australia alone on a backpack as well as with a small group of like-minded friends. Murshidah is resourceful and jovial and participants of her workshops are guaranteed of lively and fun sessions where they learn to expand their social skills and perform beauty and life makeovers. Her love for learning, colours, music, dance and movies are brought into the workshops that she conducts. All her training programs has a one-help-one model where every training contributes to the mindset and skills based training of another marginalised community like the urban poor, homeless and refugees.
Hotel Istana
73 Jalan Raja Chulan,
50200 Kuala Lumpur,
- 50200
Phone : (603) 2141 9988
Fax : (603) 2144 0111
Juliany,
03 2283 6109
juliany@ipa.com.my
Phoebe,
03 2283 6100
phoebe@ipa.com.my
FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my
ADDRESS
A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur
www.ipa.com.my
FOCUSING ON |
|
METHODOLOGY |
Delivery will be done using the Accelerated Learning Technology. The Accelerated Learning technology makes use of flip charts, music, movies, colours and co-operative learning to create the relaxed and joyous environment. Some of the methods used to create impact full learning include:
True learning occurs through discovery. The various methods used in the programme allow you to be fully involved in the process and discover the learning for yourself. Once you discover, you learn and you take ownership of the learning. |
DESIRED OUTCOME |
Why is it that we find certain people able to handle customers better than others ? A person can be doing exactly the same job as another and yet one person is deemed to have better cutomer service then the next.
Customer service is an emotional effect it gives on another person. Find out how to get your organization to give excellent customer service.
This course is intended to empower participants with personal empowerment, effectiveness and communication skills to motivate themselves, others and understand the overall fundamental human needs. This course covers both interpersonal as well as intra personal communication skills for them to give the best internal and external customer service. How we relate to others is a reflection of how we relate and understand ourselves.
This course will be excellent for those who have to excel in their lives, lead others, set an example, manage team mates to reach a goal and give the best customer service. The Accelerated Learning Technology used in this course is unique to the brand of the workshop as participants learn 400% faster than any other courses.
Furthermore, this course is intended for those keen on developing their interpersonal skills and apply the knowledge of intrapersonal qualities.
In addition, the participants also develop their intrapersonal qualities (personal effectiveness) in being a leader as well as to develop their inter-personal skills (mainly in management) to achieve a vision.
This course is designed to help participants to be proactive, responsible and empowered. Every participant will benefit from this training by learning how to live a happy and contented life while achieving personal and professional goals. Companies or organizations will benefit by having motivated, focused, confident employees who know how to bring added value to their work. |
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB… |
|
WHO SHOULD ATTEND? |
|
DAY 1 | ||||||||||||||||||||||||||
|
DAY 2 | |||||||||||||||||||||||||
|