The Assertive & Effective Leader At Work

14-15 Jun, 2017, Palace Of The Golden Horses

IPA Training is Registered with

Learn from the Best

Ms. K. Yasotha, a corporate trainer for various multinational organizations, has more than 17 years of experience in the training industry and has lectured with various leading Institutes in Malaysia and Singapore. Her participants comprise officers, support staff, secretaries, executives and managers from numerous corporate sectors.

 

As the Customer Relations Manager for an international organization, Yasotha worked closely with all departments to ensure the highest quality of service to customers while maintaining professional business etiquette and customer service skills which she now imparts to her participants.

 

Having a personal mission to educate and empower individuals with the required knowledge in order to achieve personal and organizational excellence, she is an enthusiastic and dynamic trainer who achieves her mission through lively and challenging interactive sessions.

 

She specializes in business communication, personal development, leadership, customer service, motivation as well as writing skills and has conducted in-house training for Hyatt Regency, Western Digital, Puteri Nursing College, EON Bhd, Sony Video, ACCA, Mayban Assurance, Johor-Tenggara Oil-Palm Estates, Guthrie Oil Palm Estates, Yamaha Music Academy, AE Technology, Bank Pertanian, KLMF, SP Setia Berhad, BDO Binder, GEP Associates, Great Eastern, MCIS, Bax Global, Zaid Ibrahim & Co., Measat Broadcast Network Systems, Kobe Precision Technology, Malaysian National Reinsurance Bhd, BASF Petronas Chemicals, Penang Port Authority, Multimedia University, Soritsu Sdn Bhd, Mattel Sdn Bhd and Telekom Research & Development. Yasotha holds a Masters in Corporate Communication, a B.A. Honours from Universiti Sains Malaysia and is a certified trainer in TESL.

Venue Details

Palace Of The Golden Horses
Jalan Kuda Emas,, Mines Wellness City, 43300 Seri Kembangan Selangor - 43300
Phone : (603) 8946 4888
Fax : (603)

Click For Hotel Location

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my


FOCUSING ON
  • The Foundations Of Excellent Leadership
  • Building The Balanced Leader In You
  • Understanding Behaviour Styles
  • Putting Leadership Assertiveness Into Practice
  • Enhancing Employee Behaviour Through Motivation
  • Managing And Developing Your Employees
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Analyzing the effectiveness of various leadership styles in organizations.
  2. Realizing the importance of IQ, EQ,SQ and PQ for leadership effectiveness.
  3. Being able to handle various behavior styles at the workplace.
  4. Motivating subordinates to deliver excellent work performance.
  5. Being able to communicate, coach and mentor effectively for higher productivity.
  6. Giving a path or direction for employees’ career enhancement.
WHO SHOULD ATTEND?
  • Supervisors
  • Team Leaders
  • Executives
  • Managers
METHODOLOGY
  • Practical applications
  • Workshop sessions
  • Individual and Group Exercises
  • Role Play
  • Presentation
DAY 1
9:00 THE FOUNDATIONS OF EXCELLENT LEADERSHIP
  • The importance of effective leadership in organizations
  • Current workplace challenges that need effective leadership
  • Roles, responsibilities and characteristics of excellent leaders
  • The autocratic, democratic and participative leadership approach
  • Self-assessment – How participative is your leadership style?
  • Management and employees view towards leadership
10:45 BUILDING THE BALANCED LEADER IN YOU
  • Understanding cognitive, spiritual, moral, behavioural, physical and emotional intelligence
  • The leadership formula using IQ+EQ + SQ – EGO
  • How IQ gets you hired while EQ gets you promoted
  • The role of SQ in creating the wise and compassionate leader
  • Why PQ needs much focus and emphasis in leadership
  • Suggestions for developing charisma
  • Self-assessment quiz – Test your leadership skills
1:00 Lunch

2:00

UNDERSTANDING BEHAVIOUR STYLES

  • What are various behaviour styles?
  • Analysing submissive, aggressive and assertive types of behaviour
  • Handling aggression in others – managing anger and harshness
3:45 UNDERSTANDING BEHAVIOUR STYLES (CONT.)
  • Dealing with submissive and non-assertive individuals
  • Analysing the types of difficult people at the workplace
  • Tactics for dealing with difficult people
5:00 End of Day 1
DAY 2
9:00 PUTTING LEADERSHIP ASSERTIVENESS INTO PRACTISE
  • Self-assessment quiz- find out your level of assertiveness
  • Building assertiveness in the leader – attitudes and self-esteem
  • Saying “no” without the guilt factor
  • Techniques for being assertive when giving or receiving criticism
  • Standing up for your rights and responsibilities
  • Giving praise and receiving compliments with confidence
10:45 ENHANCING EMPLOYEE BEHAVIOUR THROUGH MOTIVATION
  • Why people work - analysing human needs and behaviour
  • Understanding and managing employees’ expectations
  • Analysing causes of de-motivation and under- performance
  • Motivating employees to achieve their full potential
  • Developing a fair and ethical work culture for better team work
  • Establishing a sense of urgency and high performance standards
  • Communicating constructively to enhance motivation at the workplace
1:00 Lunch

2:00 MANAGING AND DEVELOPING YOUR EMPLOYEES
  • Leadership by example – reduce your own blind spots
  • Coaching and counselling employees for enhanced performance
  • Self-assessment – Characteristics of an effective coach
3:45 MANAGING AND DEVELOPING YOUR EMPLOYEES (CONT.)
  • Techniques to managing under-performers
  • Giving fair evaluation and constructive feedback
  • Creating a career path for continued employee motivation
5:00 End of Course