Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.
She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.
She has with her no less than 17 years of experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house courses. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.
Carol’s Personal Development courses are very well accepted and have been successfully conducted for in house and public courses for participants from all over Malaysia. There is a popular demand for more of her English courses, especially from those who have attended her trainings before.
She is an approved PSMB Trainer with more than 17 years training experience. Besides the Personal Development courses, she is a popular and seasoned trainer in customer focus management, sales management, public speaking and presentation skills, people management, communication skills and English grammar.
Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.
A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for personal development.
"Knowledge is no power but Application is."
Hotel Istana
73 Jalan Raja Chulan,
50200 Kuala Lumpur,
- 50200
Phone : (603) 2141 9988
Juliany,
03 2283 6109
juliany@ipa.com.my
Phoebe,
03 2283 6100
phoebe@ipa.com.my
FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my
ADDRESS
A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur
www.ipa.com.my
OVERVIEW |
Professional Secretaries and Administrative Assistants are in great demand these days.
Secretaries of today need to improve not only their secretarial skills but also administrative skills in the workplace. Their jobs always involve some administrative duties to support Executives or Bosses. Administrative Assistants sometimes also perform secretarial duties to assist Executives in carrying out their jobs effectively.
Bosses depend on Secretaries for daily operations. Secretaries who are not efficient cannot help bosses in their work but instead become a great burden to them. Senior Secretaries also need to upgrade their competencies and attend courses for further improvement consistently. They cannot just be contended with existing abilities.
In the market place today, Secretaries and Administrative Assistants need to develop more people skills, organising skills and even problem solving techniques to enhance their abilities in relieving some of the tasks of Bosses and Executives.
These valuable assistants should pursue further improvement on their job to excel and lessen the burden of Bosses and Executives. Their supporting roles in the companies cannot be taken lightly. Bosses and Executives will not be able to carry out their jobs effectively without them.
This course offers valuable training for Secretaries and Administrative Assistants in the market place today.
The 2-day course prepares these valuable assistants to face the many challenges in the current tough times.
Their important roles in their companies make it necessary for them to upgrade their competencies so that Bosses and Executives can achieve their goals smoother and faster in market place today. |
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB… |
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METHODOLOGY |
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