Mastering English Speaking Skills for Work Excellence

26-27 Apr, 2021, Pullman Kuala Lumpur Bangsar

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Learn from the Best

Carol Chiam a.k.a. O.K.Chiam is a professional trainer, mentor, motivator, public speaker, customer service guru and an author of 8 books.

 

She has with her more than 25 years of vast working exposure in more than 7 industries, especially the financial and service sectors. Her professional qualifications and wide exposure not only made a successful trainer but given her an extra edge in writing comprehensive books to share her knowledge.

 

She has with her no less than 17 years of experience in training & development of staff and agents in leading multinational companies. She is a seasoned professional trainer for public and in house courses. Her participants include from large Multinational Companies, leading Conglomerates, Financial & Service Sectors, Oil & Gas Companies, Fast Moving Consumer Goods Industries (FMCG), Construction Sector, Manufacturing Sectors, Ministries, GLCs, SMIs, Universities, IT sectors, etc.

 

Carol’s English Language courses are very well accepted and have been successfully conducted for in house and public courses for participants from all over Malaysia. There is a popular demand for more of her English courses, especially from those who have attended her trainings previously.

 

She is an approved PSMB Trainer with more than 17 years training experience. Besides the Personal Development courses, she is a popular and seasoned trainer in customer focus management, sales management, public speaking and presentation skills, people management, communication skills and English grammar.

 

Carol believes that her success in training is very much due to her ability to interact with her participants in 3 languages i.e. English, Bahasa Malaysia and Mandarin and also, her vast exposure of more than 25 years in several industries, especially in multinational companies.

 

A strong believer in reinventing and continuous improvement, she places attitude as the most important criteria for any success. She strongly endorses the “keep learning” habit for personal development.

 

“Knowledge is no power but Application is.”

Venue Details

Pullman Kuala Lumpur Bangsar
No 1 Jalan Pantai Jaya Tower 3, 59200 Kuala Lumpur,
Phone : 03 22981888
Fax : 03 22981999

Click For Hotel Location

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Overcoming Barriers In Speaking English
  • Correcting Common Errors In English Fluency
  • Essence Of Good Grammar In Expression
  • Interacting With Customers Effectively
  • Say It With Confidence
  • Speaking Fluently Via Telephone
  • Delivering Your Thoughts Without Fear In Meetings
  • Raising Confidence Level When Speaking To A Group
  • Apologise And Accept Apologies In Fluent English
  • Tips To Speak English Fluently
OBJECTIVES
  • Speaking English with confidence.
  • Overcoming your fear in making mistakes in speaking English.
  • Being able to communicate with those who speak only English.
  • Interacting well with all levels in English without fear.
  • Preparing for the next level of success.
  • Achieving company’s objectives.
WHO SHOULD ATTEND
All Employees with keen interest to speak English well for work and business excellence.
A good course for employees with poor English speaking fluency

Level: Intermediate
METHODOLOGY
Interactive Lectures with Role Plays, Individual & Team Activities will be used. Full participation is compulsory to make the training much energised
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Acquiring English speaking skills for effective communication.
  2. Being able to communicate with those who speak only English.
  3. Raising confidence level in speaking the international language.
  4. Correcting common errors in speaking English.
  5. Making less mistakes in English conversation.
DAY 1
9:00

OVERCOMING BARRIERS IN SPEAKING ENGLISH

  • Attitude
  • Environment
  • Culture
  • Fear Of Making Mistakes
10:00

CORRECTING COMMON ERRORS IN ENGLISH FLUENCY

  • Vocabulary : Use the right words to express
  • Pronunciation : The effect of consonants & vowels
  • Grammar : Grammatical errors in everyday conversation
12.00

ESSENCE OF GOOD GRAMMAR IN EXPRESSION

  • Tenses In Different States Of Happenings
  • Correct Use Of Sentence Connectors - and, but, because
  • Words With Same Pronunciation But Different Meanings
  • Right Pronouns - he, she, I, they, we
  • Articles : a, an & the
1:00 Lunch
2:00

INTERACTING WITH CUSTOMERS EFFECTIVELY

  • Talking to customers via telephone
  • Communicating with difficult customers
  • Discussion with customers in meetings
3.45

SAY IT WITH CONFIDENCE

  • Inviting people to attend office and private functions
  • Giving advice
  • Offering help
  • Making suggestions
  • Objections
  • Addressing good and bad news
  • Conveying condolences
5:00 End of Day 1
DAY 2
9:00

SPEAKING FLUENTLY VIA TELEPHONE

  • Answering & Transferring Calls
  • Taking & Conveying Messages
  • Questioning & Making Enquiries
10:45

DELIVERING YOUR THOUGHTS WITHOUT FEAR IN MEETINGS

  • Know the common words used in meeting
  • What to say before the meeting begins?
  • How to proceed with confidence?
  • Suggest confidently in meeting
  • Learn to close meeting with words of appreciation
12.00

RAISING CONFIDENCE LEVEL WHEN SPEAKING TO A GROUP

  • Build Courage Through Practice
  • Equip With Subject Knowledge
  • Mind Your Words & Speech
  • Get Feedbacks
1:00 Lunch
2:00

APOLOGISE AND ACCEPT APOLOGIES IN FLUENT ENGLISH

  • Apologise with the right words
  • Accept apologies with sincerity
3:45

TIPS TO SPEAK ENGLISH FLUENTLY

  • Read More To Speak More
  • Listen More To Communicate More
  • Practise More To Interact More
5:00 End of Course