(MC) Negotiating, Persuading and Influencing Skills for Results
17 Jan, 2023, Furama Hotel Kuala Lumpur
IPA Training is Registered with
Learn from the Best
Julia Lai Abdullah
- Certified Master Trainer (Institute of New York Master Trainers), USA
- Certified PSMB Trainer (Malaysia)
- Certified Prior Learning Assessor (UK)
- Certified Experiential Activity-Based Trainer, USA
- Certified Workplace Big Five Profiling, USA
- Certified (ESOL) English for Speakers of Other Languages Trainer, UK
- Certified OJT Trainer (NPC) Singapore
- Certified Administrative Professional (CAP - IAAP, USA)
- IAM Diploma (UK)
- LCCI Sales & Selling Management Diploma (UK)
- Bachelor of Arts in Humanities, Australia
Julia Lai Abdullah is a development and training specialist with more than 20 years of experience under her belt. She has consulted for organizations in Beijing, Shanghai, Bangkok, and Malaysia on core functional soft skills to upscale employees’ performance and productivity. Julia has the confidence to influence and spearhead learning in her programs. Her excellent communication skill, easy-going and motivational style has helped energize and motivate her participants to participate and learn. Her passionate belief that everyone can succeed has directed her focus to assist participants in surpassing their own expectations. She has coached thousands of executives and teams throughout the years to achieve effective leadership, greater productivity, impactful communication, exceptional service, teamwork, and continuous improvement.
Julia’s knowledge, hard and soft management skills were developed over ten years in banking and finance, two years in retailing, three years in manufacturing, two years in diplomacy, and four years in adult education – managing various operating areas – learning and applying the skills it takes to run world-class driven organizations. With her unique background and expertise, Julia would be able to help your organization to create a culture of efficiency, effectiveness, and innovation.
Over the years, she has conducted and designed customized courses for her corporate clients across different industries:Banking, Manufacturing, Energy, Education, Service, Insurance, Hospitality
To name some of her clients:
Tropicana Shared Services, DHL, On Semiconductor Malaysia, DELL Global (Cyberjaya), Sony EMCS, Ambank, F-Secure, Kuok Brothers, Aspiro, Aeon, Bank Pembangunan, BASF, Petronas Chemicals, Container Line, MHTC, International Medical University, Petron , JOS, CTC Global, Titan4, Tokio Marine Insurance, Mitsui OSK Lines, MSTS Asia, UCSI Education
Venue Details
Furama Hotel Kuala Lumpur
136, Jalan Changkat Thambi Dollah,
55100 Kuala Lumpur,
- 55100
Phone : 03 2788 8888
Fax : 03 2788 8866
https://furama-bukit-bintang.hotels-in-kuala-lumpur.com /en/#main
Contact us
Juliany,
03 2283 6109
juliany@ipa.com.my
Phoebe,
03 2283 6100
phoebe@ipa.com.my
FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my
ADDRESS
A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur
www.ipa.com.my
FOCUSING ON |
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OVERVIEW |
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Negotiating is about resolving differences. People who can master the process of negotiation find they can save time and money, gain cooperation, and develop a higher degree of satisfaction with outcomes at work and at home. To achieve the desired results in your negotiation, your persuasion and influencing skill must flow with your negotiating skill. Ask yourself: How often have you needed to persuade others to do something? How much time do you spend every week presenting new ideas? Working to get buy-in from a customer, someone in a different department, or a boss? Competing for limited resources? Convincing your team to support a new project? These are situations that arises almost every day. We all spend an increasingly significant portion of our workdays drawing on our negotiation, persuasive and influencing skills. Your ability to communicate effectively in negotiation, persuasion and influencing would directly affect your success at work – as these skills expedite sales, articulate plans, accelerates work performance, diffuse conflicts and handle concerns with competence and tact. This course will provide you with a comfort level to negotiate in any situation. It includes ways to promote effective communication and techniques for turning face-to-face confrontation into side-by-side problem solving. |
COURSE LEARNING OUTCOMES (CLO) |
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WHO SHOULD ATTEND |
| Managers, Executives, Supervisors – All employees who need to improve their negotiating, persuading and influencing skills thru open communication to drive productivity and results! |
METHODOLOGY |
| Interactive (participative and practical) – emphasizing learning through experiences: structured activities: role play, case study, practical exercise and engaging and thought-provoking questions to drive discussion and learning. |
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