SECRETARIES, PAs & ADMINISTRATORS Building Professionalism, Efficiency and Dynamism

20-21 Sep, 2023, Pullman Kuala Lumpur Bangsar

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MS. ANANTHY SANKARAN holds a B. Econs. (Business Administration) and Masters Degree in
Civilization Studies (M. A. Civilization) from University Malaya. She is also a HRDC (Human Resource Development Council) certified trainer.

 

During her 14 years’ experience as Corporate Trainer (trained more than 2000 staff from various sectors), she has developed vast experience in the full spectrum of all Management Development areas. She also won the prestigious “Best In-house Trainer” award from a top-notch Training and Consultancy firm in the country.

 

She has travelled extensively to all parts of the country to conduct various “human behavioural” workshops to enhance peoples’ ability and attitude to perform better at the workplace.

 

Her areas of expertise or most popular training workshops are Office Administration, Motivation, Communication, Leadership, Customer Service, Supervisory, Self-improvement, Change Management, Interpersonal Skills, Time Management, Teambuilding, Managerial / Executive / Clerical Development, and many other Administrative Skills enhancement programs.

 

She has marketed, trained, coordinated and developed programs for multinationals and local conglomerates from various sectors such as CIMB, Maybank, Bank Rakyat, Malaysian Institute of Insurance(MII), MAA, Prudential, SME Corp, BP Chemicals, PERODUA, PROTON, NAZA Group, Titan Chemical, KFC, Khazanah Bhd, Brother Industries, Sheraton Hotel, Istana Hotel, IJM Properties Bhd, and many more.

 

Among many government bodies she has conducted successful in–house programs are Jabatan Perdana
Menteri, Jabatan Sumber Manusia, PSMB Bhd, PDRM, LHDN, PERKESO, TNB, MPSA, JPA and Jabatan Akauntan Negara to name a few.

 

She has undertaken successful insurance merger projects such as MNI and Takaful whereby she was part of the “changing mindsets” team, conducted a series of “Managing Change” programs for more than 300 staff of
different levels.

 

Some major training projects conducted by Ms. Ananthy include facilitating 400 Line Leaders from Perodua to enhance their core competency skills, forming positive work culture for more than 200 staff of Naza Kia, Toyota Assembly, Proton and Volvo.

 

Her success story also includes improved Corporate Communication skills for more than 300 staff of Titan
Chemicals and part of the Supervisory program for UNIMAS Sarawak.

 

Her programs are easy to understand as she uses simple, interesting and practical tools as methodologies in all training courses. It focuses on changing peoples’ mindsets to become more productive and proactive at work. All companies have seen positive results and many participants were happy to mention that some key concepts shared during the training sessions were able to change the way they think.

A firm believer of “Behind Every Successful Organization Is A Well-Trained Team of Committed People”, Ananthy conducts highly interactive programs, both in English and Bahasa Malaysia, to ensure productive, economical and personal growth for all participants.

Venue Details

Pullman Kuala Lumpur Bangsar
No 1 Jalan Pantai Jaya, Tower 3, 59200 KUALA LUMPUR,
Phone : 0 3-2298 1888
Fax : 0 3-2298 1999

https://all.accor.com/hotel/7962/index.en.shtml

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: The Modern Personal Assistants and Executive Secretaries
  • Module 2: Managing the Workload
  • Module 3: Time Management and Distribution of work
  • Module 4: Stress Management and Tolerance
  • Module 5: Effective Communication Skills
  • Module 6: Interpersonal Skills and Conflict Management
  • Module 7: Excellent Tips in Secretarial Skills
  • Module 8: Image Branding and Grooming
  • Module 9: Handling Calls Professionally
OBJECTIVES

A Dynamic Performer is someone recognized by bosses as excellent in managing tasks and people at work in the most reliable manner. A Dynamic Performer is someone who consistently plans, implements and manages various situation better than most people, to achieve the organizational goal. They are outstanding in their ability to think ahead, make excellent decision as well solve problems in the most cost-effective manner.

To become a Dynamic Performer, Secretaries and Office Professionals have to equip themselves with the right kind of knowledge and mindset to champion the cause for their bosses.

This course specially caters to change mindsets to work better with bosses, complete task on time and handle situations in the most effective way.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Realising your actual responsibilities of Office Professionals.
  2. Developing the ability to learn new skills beyond current job scope.
  3. Sharpening your people skills to manage boss and others better.
  4. Learning the art of prioritising to manage workload.
  5. Improving your current level of efficiency.
  6. Coping with work stress more effectively.
  7. Staying calmer and focused on solutions during conflicts.
  8. Enhancing professional relationships to maintain harmonious work culture.
WHO SHOULD ATTEND
Secretaries, Personal Assistants, Executive Secretaries & Administrative Assistants, Office Professionals, Existing Secretaries and New Secretaries will find this course useful in meeting new challenges at work.
METHODOLOGY
This is a practical course with many hands-on activities to allow participants to experience what they learn first. Methodologies used are:
• Problem Analysis
• Case Study
• Role Play
• Games
• Group Discussion
• Interactive Lectures
Day 1
9:00

MODULE 1: THE MODERN PERSONAL ASSISTANTS AND EXECUTIVE SECRETARIES

  • Roles And Responsibilities Of A Modern PA And Secretary
  • Leave Your Comfort Zone To Achieving High Performance
  • Leveraging Your KSA To Achieving Effective Performance
  • Staying Relevant To Your Boss
  • Maintaining A Professional Image Anytime And Anywhere


10.45

MODULE 2: MANAGING THE WORKLOAD

  • Task Planning And Prioritization
  • Understanding The Business “The Big Picture”
  • Taking Control Of The Workload
  • Change Management In The Work Environment
  • Effective Goal Setting

 

1:00 Lunch
2:00

MODULE 3: TIME MANAGEMENT AND DISTRIBUTION OF WORK

  • Guide Towards Managing Your Limited Time Effectively
  • Eliminating The Time Wasters
  • Maintaining Your Work Life Balance

 

3:45

MODULE 4: STRESS MANAGEMENT AND TOLERANCE 

  • Managing Your Stress To Rise To The Occasion
  • Stress Tolerance

 

5:00 End of Day 1
Day 2
9:00

MODULE 5: EFFECTIVE COMMUNICATION SKILLS

  • Effective Communication Techniques
  • Verbal And Non-Verbal Communication
  • Rapport Building
  • Positive Communication
  • Knowing Yourself And Others For Effective Communication (Auditory, Visual, Kinesthetics)

 


10.45

MODULE 6: PEOPLE SKILLS AND CONFLICT MANAGEMENT

  • Knowing Yourself, Your Bosses, Colleagues And Subordinates For Team Effectiveness
  • Knowing Your Personalities
  • Leverage Your Personality Style To Complement Individual Personalities
  • Identify The Difficult People In Your Workplace
  • Working Effectively With Difficult People
  • Managing Workplace Conflict Creatively And Effectively

 

1:00 Lunch
2:00

MODULE 7: TIPS IN SECRETARIAL KILLS 

  • Preparing Business Letters, Email Management & Etiquette, Minutes Writing And Format, Preparing Reports, Bosses Scheduling, And Office Function/Event Planning, Dealing With Visitors
 

MODULE 8: IMAGE BRANDING AND GROOMING

 

MODULE 9: HANDLING CALLS PROFESSIONALLY

5:00 End of Course