(MC) Competency Based Interviewing Skills

22-23 Aug, 2023, Dorsett Kuala Lumpur

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Lekitha Sivalingam
HR Consultant | Coach

 

 

 

Professional Associations & Qualifications
• Certified Executive Coach (University Malaya, UMCCED, KL)
• Certified Professional Trainer (IPMA, UK)
• Certified International Professional Manager (IPMA, UK)
• Executive Coach, Management Development Services Ltd, Hong Kong
• Certified Professional Trainer (Quest Group, KL)
• Certified Trainer Human Resource Development Fund (PSMB)
• Master of Business Administration (Irish International University, UK)
• Certified Masters of Business Administration (CMBA, UK)

 

Professional Experience
LEKITHA is a proven leader with a wealth of over 28 years of professional working experience in Human Resources. Her humble start in her career as a young and dynamic personnel gained recognition of an excellent and dedicated staff and over the years, she progressively moved up the career ladder with her last position being People & Culture Director of Taylor Nelson Sofres Malaysia Sdn Bhd. Prior to this, she was with Malaysian Tobacco Company/British American Tobacco (MTC/BAT), a multinational
organization for 16 years.

 

In the course of her professional career and as a credible visionary, Lekitha successfully developed and implemented HR initiatives such as employee orientation, employee communication, employee handbook, training needs analysis, policies & procedures, group salary & benefits, Job descriptions, ‘profiling and salary structure, performance management system, setting and developing KPIs for all employees across the organization, incentive schemes for the various verticals and customized in-house training programs.

With both her specialist as well as generalist experience, Lekitha played a key role in providing human resource consultancy service to organizations in establishing, managing and aligning HR with business strategies.

 

Lekitha has contributed to the success of managing change and transition during the merger exercise with two largest Research Agencies in Malaysia in 2003 and 2009 respectively. In the continuous effort to develop a close relationship with the business and aligned with the Company’s values and meeting the organizational goals, the following Human Resources initiatives were successfully implemented:

 

• Alignment of Employment proposition
• Reward & Recognition
• High Performance Organization & Structure
• In House Training/Consultancy
• Development Programs

 

Lekitha was also invited as Guest Speaker for various HR conferences, Institutes of Higher Learning (HELP College, Monash, Taylor), Regional Conference on Coaching Effectiveness and Market Research Society of Malaysia.

 

With her interest in people management and as a Certified Professional Coach, Lekitha who founded Star Success played a key role to enrich, share and exchange experiences with individuals of her organization who aspired to make positive changes both in their personal and professional life.

 

Lekitha authored a book on “Coaching Toolkit” for TNS as a reference guide for People Managers across the Asia Pacific Region and organized programs for the People Managers of her organization to be trained as Coach-Managers which resulted in a positive outcome.

Venue Details

Dorsett Kuala Lumpur
172 JALAN IMBI, 55100 Kuala Lumpur,
Phone : 0 3-2716 1000
Fax : 0 3-2715 5000

https://www.dorsetthotels.com/dorsett-kuala-lumpur/

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1 - Introduction and Importance Of Interviewing
  • Module 2 - Selection & Recruitment Process
  • Module 3 - Essential Qualities of An Interviewer
  • Module 4 - Competency Based Interviewing Skills
  • Module 5 - Establish Interview Objectives - Pre-Interview
  • Module 6 - Interviewing Skills & Techniques - During Interview
  • Module 7 - Evaluating, Deciding & Follow-Up - Post Interview
    Interviews-in-action
COURSE OBJECTIVE

The purpose of interviewing is to ensure if the job applicant is eligible and suitable for the job.

 

Eligibility determines the knowledge, skills and experience for the particular job and this is made reference to the Job Description or the Person Specification of the vacant position.

 

Suitability is to determine the personal traits and mental capabilities to match the requirements for the job. Research shows that Competency Based Interviewing approach has been effective as it enables the interviewer to obtain the relevant and crucial information concerning the candidates’ capability of handling both the job as well as Behavioural traits that will match with the Organization’s culture.

 

It is always to be remembered that Attitude (Behaviour) together with Aptitude (Knowledge and Skills) will take one to Altitude if one has the Aspiration, drive, energy and determination to excel and hence Competency Based Interviewing skills will determine selection to cover these aspects of 4 As’.

 

Competency Based Interviews ask the candidate to pinpoint specific instances in which a particular behaviour was exhibited on past events. From the answers given by the job candidate on how he/she applied the knowledge and skills at work or outside work are the best tools to identify the candidate on the characteristics as necessary for the success in a particular job. It is a proven process to predict how the candidate will perform on the job.

This Competency Based Interviewing Skills course will…
  1. Prepare participants to be more professional and conduct interviews with confidence.
  2. Provide participants with several skills and techniques to engage and deal with different types of candidates.
  3. Enable participants to conduct interviews in a structured manner.
  4. Equip participants to be a Competent Interviewer using the organisation’s core competencies.
WHO SHOULD ATTEND
  • Employers
  • HR Managers / HR Executives
  • Hiring Managers and HR Business Partners
  • Compensations & Benefits Managers / Executives
  • Heads of Department
  • Heads of Division / Operation Managers / Executives
METHODOLOGY
The course is designed and delivered based on adult learning principles. These includes:
  • Facilitated learning
  • NLP structured delivery
  • Reflections through debriefs
  • Videos
  • Team activities
  • Group discussions
  • Role plays
  • Individual presentations. 

 

By the end of the course, all participants will be assessed and evaluated as a Competent Interviewer for the Organisation.

DAY 1
9:00

MODULE 1 - INTRODUCTION AND IMPORTANCE OF INTERVIEWING
Introduction & Program Roadmap 

  • Opening & Welcome Address
  • Program Roadmap, Objectives and Approach
  • Overview and importance of Hiring and interviewing Skill

Outcome

  • Getting to know each other
  • Managing Expectations and setting Ground Rules
  • Understanding the importance of interviews
  • Company’s Reputation in the Employment Market


 

MODULE 2 - SELECTION & RECRUITMENT PROCESS
Selection & Recruitment Processp

  • Stages of Recruitment & Selection
  • Iceberg Model – Eligibility vs. Suitability
  • The 4Cs for Candidate Suitability – Competence, Compatibility, Chemistry & Compensation

Outcome

  • Alignment to the Organization’s Recruitment process
  • Eligibility vs. Suitability - Establishing Competency assessment of knowledge, skills, traits and performance
  • Understanding the needs of the millennial workforce

 

10.45

MODULE 3 - ESSENTIAL QUALITIES OF AN INTERVIEWER
Essential Interviewer’s Qualities

  • C.O.C.A. Model – Connecting, Observing, Communicating, Assessing

Outcome

  • Self-knowing and Self Reflection
  • Ability to suspend judgment
  • Ability to build rapport, observe behaviour/blind spots, ask questions, listen attentively and ascertain knowledge, skills, abilities & attitude and body language.
12.00

MODULE 4 - COMPETENCY BASED INTERVIEWING SKILLS
S.T.A.R Technique

  • Application of S.T.A.R Technique – Situation, Task, Action, Result
  • Phrasing Questions and Interpreting responses

Outcome

  • How to probe for depth and clarity using S.T.A.R. with reference to the Company’s Interview Assessment Form and alignment to Spirit of Organization’s Values.
  • How to interpret answers given by interviewee.

 

1:00 Lunch
2:00

MODULE 5 - ESTABLISH INTERVIEW OBJECTIVES - PRE-INTERVIEW
Pre-Interview

  • Planning the interview structure
  • Aligning to interview assessment form and core competencies.
  • Preparing Behavioural Based Interview Questions

Outcome

  • Understand and align the core competencies in the interview assessment form
  • Sequence of planning & preparation

 

 

MODULE 6 - INTERVIEWING SKILLS & TECHNIQUES - DURING INTERVIEW
During Interview

  • Mindfulness on self-image & professionalism
  • Competency Based Interviewing Questioning Techniques (Open, Close & Probing)
  • Application of S.T.A.R. Technique (Situation, Task, Action & Result)
  • Red Flags to take not

Outcome

  • Self-Awareness
  • Probe for clarity and depth
  • Questions to ask and avoid.

 

3:45

MODULE 7 - EVALUATING, DECIDING & FOLLOW-UP - POST INTERVIEW
Post Interview

  • Evaluating and deciding the candidate
  • Following up on agreed actions
  • Closing the interview
 

Follow Up

  • Necessary alignment and follow-up with Human Resources for preparation of on- boarding.
 

Tips on Final Selection

  • Tips for a successful interview and selection
 

Outcome

  • Assessment & Evaluation
  • What Next?
  • On-boarding of selected employee

 

5:00 End of Day 1
DAY 2
9:00

INTERVIEWS-IN-ACTION
Interviews-in-Action: Role Plays

Outcome

  • Application of C.O.C.A. Model
  • Application of S.T.A.R Techniques
  • Building Rapport, Active Listening, Powerful Questioning, Assessing & Evaluating
  • Private Interview Session : Group of 3 (Rotation on the role of Interviewer, Interviewee & Observer)
  • Supervised Interview Session : Interviewer & Interviewee and rest of participants provide feedback.
  • Panel Interview Session : Panel of Interviewers comprising ‘different departments’

Delivery Methods

  • Individual Assessment
  • Immediate feedback for corrective actions


5:00 End of Course