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(MC) Business Writing That Works

19-20 Jun, 2024, CONCORDE HOTEL KUALA LUMPUR

IPA Training is Registered with

Venue Details

CONCORDE HOTEL KUALA LUMPUR
2 Jalan Sultan Ismail, 50250 Kuala Lumpur,

https://kualalumpur.concorde hotelsresorts.com/


Phone : 03 2144 2200

Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

jane@ipa.com.my

Keith,

Office: 03 2283 0000

Mobile: +60 162272735

keith@ipa.com.my

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
  • Module 1: Get Your Point Across In One Minute or Less
  • Module 2: Presenting Dynamic Writing
  • Module 3: Writing Short Reports & Proposals
  • Module 4: The Minute-Taker’s Workshop
INTRODUCTION

In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work and with practice you can feel more confident about your own writing.

 

This course will give participants the tools to become better writers. A One-Stop training with a dynamic approach to writing winning letters, emails, short reports, proposals and minutes.

COURSE LEARNING OUTCOMES (CLO)
  1. Comprehend the value of good written communication via emails, letters and all the bases of correspondence creation.
  2. Write and proofread the work to make it correct and concise.
  3. Follow correct sentence structure and grammar
  4. Select the Screws, Nuts and Bolts of effective and persuasive writings.
  5. Proceed with writing a draft swiftly with a focus on content
  6. Exploring the relationship between you and your readers in order to choose the appropriate medium, style and tone of voice that best conveys your point of view.
  7. Changing your perspective and look at your work as if you were receiving it.
  8. Preparing reports and proposals that inform, persuade, and provide information.
  9. Being an efficient minute-taker in any type of meeting.
  10. Polishing your document so that it becomes more powerful.
WHO SHOULD ATTEND
Managers, Executives, Supervisors, Team Leads
METHODOLOGY
Interactive lectures, Guided Knowledge Sharing, Practice Exercises and Feedback Session
DAY 1
9:00

MODULE 1: GET YOUR POINT ACROSS IN ONE MINUTE OR LESS

  • Planning tool for reader analysis: Worksheet 1
  • Planning tool for letters, memos via email: Worksheet 2
  • Planning tool for short reports: Worksheet 3
  • Starting to Write
    o Purpose statement
    o Write to the reader(s)
    o Watch for the opening words of your correspondence
    o Being (tone)
    o Use the reader’s name
    o Avoid condescending words
    o Be polite
    o Smooth over awkward refusals with kind words
    o Sell your message – Accentuate the positive; Use short, informal sentences
    o Active voice rather than passive
    o Always explain benefits to your readers
    o Put “sell” into everything you write
    o Push, don’t pull, your readers

    Writing Exercises & Practical Application


1:00 Lunch
2:00

MODULE 2: PRESENTING DYNAMIC WRITING

  • Understanding Your Reader: ‘4Ps’
  • Personality (Give & Receive Information)
  • Prejudice (Experience, Beliefs & Attitudes)
  • Pressures (Content)
  • Position (Where They Stand)
  • PERSONALITY – Write To The Reader: Audience
    o Analyzer (Facts)
    o Organizer (Process)
    o Sensor (Relationship)
    o Explorer (Opportunity)
  • Exercise
    Compare Four Letters (Targeting A Different Audience)
5:00 End of Course
DAY 2
9:00

MODULE 3: WRITING SHORT REPORTS & PROPOSALS

  • Four Stages of Report Writing
    o Investigating
    o Planning
    o Writing
    o Revising
  • Format & Style
    o Brief introduction to organizing a report
    o Charts and Graphs
  • The Proposal
    o How writing a proposal is different from writing a report
    o Ten steps to successful proposal writing
  • Practical Application


1:00 Lunch
2:00

MODULE 4: THE MINUTE- TAKER’S WORKSHOP

  • Role & Skills of a Minute Taker
    o Explore common problems and solutions in Minutes taking
    o Three key skills of a minute-taker: ability to listen, critical
    thinking skills and organization techniques
  • Meeting Agreements
    o What are meeting agreements: Three templates to customize
  • Minutes Styles & What to record
    o Three types of Minutes: formal, informal, and action
    o Sieve through the brass, bronze and retain the gold
  • The Minute Book (Folder)
    o How to build and maintain a minute book/folder
5:00 End of Course