Professionalism & Good Work Ethic

19-20 Jun, 2025, CONCORDE HOTEL KUALA LUMPUR

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Learn from the Best

Carol Chiam a.k.a. O.K. Chiam is a professional trainer,
mentor, motivator, public speaker, customer service guru
and an author of 8 books.


She has with her more than 25 years of vast working
exposure in more than 7 industries, especially the financial
and service sectors. Her professional qualifications and
wide exposure not only made a successful trainer but
given her an extra edge in writing comprehensive books
to share her knowledge.


She has with her no less than 15 years experience in
training & development of staff and agents in leading
multinational companies. She is a seasoned professional
trainer for public and in house courses. Her participants
include from large Multinational Companies, leading
Conglomerates, Financial & Service Sectors, Oil & Gas
Companies, Fast Moving Consumer Goods Industries
(FMCG), Construction Sector, Manufacturing Sectors,
Ministries, GLCs, SMIs, Universities, IT sectors, etc.


Carol’s Personal Development courses are very well
accepted and have been successfully conducted for in
house and public courses for participants from all over
Malaysia. There is a popular demand for more of her
English courses, especially from those who have attended
her trainings before.


She is an approved PSMB Trainer with more than 15 years
training experience. Besides the Personal Development
courses, she is a popular and seasoned trainer in
customer focus management, sales management, public
speaking and presentation skills, people management,
communication skills and English grammar.


Carol believes that her success in training is very much
due to her ability to interact with her participants in 3
languages i.e. English, Bahasa Malaysia and Mandarin and
also, her vast exposure of more than 25 years in several
industries, especially in multinational companies.


A strong believer in reinventing and continuous
improvement, she places attitude as the most important
criteria for any success. She strongly endorses the “keep
learning” habit for personal development.


“Knowledge is no power but Application is“

Venue Details

CONCORDE HOTEL KUALA LUMPUR

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Professionalism - Why Is It Needed?
  • How To Conduct Yourself At Work?
  • Mannerism At Work
  • Dealing With People Tactfully
  • Good Work Ethics Make All The Difference
  • Punctuality
  • Flexibility
  • Willing To Learn & Improve
  • Good Communication Skills
  • Be Committed
  • Be A Good Team Player
  • Important Versus Urgent
OVERVIEW

Professionalism and good work ethics matter in today’s competitive economy.

 

Corporate image can be tarnished by the absence of professionalism and bad work ethics of employees.

 

Employees have to practise professionalism and observe good work ethics for company’s business growth and continuity. Professionalism and good work ethics increase productivity of employees and improve company’s reputation through better relationship with customers.

 

Good attitude of employees makes all the difference in a successful organisation. The ways employees carry themselves in the workplace not only attract customers to keep coming back but also create work harmony.

 

Place great emphasis on professionalism and good work ethics for organisation success!

This 2-day course helps employees to conduct well in the workplace and raising abilities to achieve corporate goals in a faster and smoother way.

COURSE OBJECTIVES
  1. Upholding your company’s reputation with professional and well behaved employees.
  2. Obtaining more contribution from employees, giving rise to increased productivity.
  3. Improving work attitude of employees for better relationship and performance.
  4. Achieving your company’s goals in a shorter time.
WHO SHOULD ATTEND
  • Designed for all Executives, Supervisors and Clerks.
  • A good refresher course for Managers.

    Level of understanding: Intermediate
METHODOLOGY
  • Very interactive and interesting role plays
  • Case studies and team activities
  • Full participation is required to make the training more energised
AFTER ATTENDING THIS COURSE,
YOU WILL RETURN TO YOUR JOBS...
  1. Knowing how to conduct well in the workplace.
  2. Raising ability to increase productivity.
  3. Understanding the importance of professionalism and good work ethics.
  4. Developing a results oriented mindset.
 
DAY 1
9:00 PROFESSIONALISM - WHY IS IT NEEDED?
  • Professionalism contributes to a company’s success
  • Rationales of professionalism are well understood in today’s competitive market
  • The great impact on career paths and business profit
10:00 HOW TO CONDUCT YOURSELF AT WORK?
  • The way you carry yourself at work
  • The dress you should wear at work
  • The words you express : clear, courteous and positive
11:00 MANNERISM AT WORK
  • Professional greetings to all
  • Telephone etiquette in the office
  • Showing appreciation for assistance rendered
  • Controlling your mood
12:00 DEALING WITH PEOPLE TACTFULLY
  • Interacting with your boss
  • Connecting with your colleagues
  • Working well with your staff
  • Dealing with your customers
1:00 Lunch

2:00 GOOD WORK ETHICS MAKE ALL THE DIFFERENCE
  • Effectiveness of employees at work
  • Bigger contributions to company’s success
  • Achieving company’s goals in a shorter time
3:00 PUNCTUALITY
  • Making it a compulsory discipline to follow
  • Emphasis on consistency
  • Developing a role model for all
5:00 End of Day 1
DAY 2
9:00 FLEXIBILITY
  • Work and stop grumbling
  • Able to take on other jobs when assigned.
  • Accepting new environments and technologies without resistance
  • Willing to work beyond normal hours, if necessary.
10:00 WILLING TO LEARN & IMPROVE
  • Attentive listening to instructions and new work processes
  • Self develop and determined to learn and improve
  • Focus on increasing productivity with more knowledge
11:00 GOOD COMMUNICATION SKILLS
  • Interacting with all levels of staff and customers confidently
  • Developing people skills for working well with others
  • Making communication work for us and not against us
12:00 BE COMMITTED
  • Accepting responsibility
  • Know your job well
  • Acting fast
  • Focus on accuracy
  • Integrity: Blame yourself first
  • Adaptable to changes
1:00 Lunch

2:00 BE A GOOD TEAM PLAYER
  • Focus on team goals besides own goals
  • Recognising the importance of team spirit
  • Know the success formula: T.E.A.M.
3:45 IMPORTANT VERSUS URGENT
  • Work more with less time
  • Overcoming distractions & interruptions at work
  • Essence of Time Management : Time is money
5:00 End of Course