EMOTIONAL INTELLIGENCE SKILLS OF LEADERSHIP - How to be an Emotionally Intelligent Managerial Leader For Managers, Senior Executives & Supervisors, Te

22-23 Sep, 2025, CONCORDE HOTEL KUALA LUMPUR

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JULIA LAI ABDULLAH
• Certified Master Trainer (Institute of New York Master Trainers), USA
• Certified PSMB Trainer (Malaysia)
• Certified Prior Learning Assessor (UK)
• Certified Experiential Activity-Based Trainer, USA
• Certified Workplace Big Five Profiling, USA
• Certified (ESOL) English for Speakers of Other Languages Trainer, UK
• Certified OJT Trainer (NPC) Singapore
•Certified Administrative Professional (CAP - IAAP, USA)
•IAM Diploma (UK)
•LCCI Sales & Selling Management Diploma (UK)
•Bachelor of Arts in Humanities, Australia


Julia Lai Abdullah is an experienced development and training specialist for 25 years. She has consulted with
organizations in Beijing, Shanghai, Bangkok, and Malaysia on core functional soft skills to upscale employees’
performance and productivity. Julia has the confidence to influence and spearhead learning to every participant in her class. Her excellent communication skills, easy-going and motivational style has helped to energize and motivate her participants to effectively participate and learn. Her passionate belief that everyone can succeed has directed her focus to assist participants to surpass their potential and have coached thousands of executives and teams to achieve effective leadership, greater productivity, impactful communication, exceptional service, teamwork, and continuous improvement.


Julia’s knowledge, tasks and soft management skills were developed over ten years in banking and finance, two years in retailing, three years in manufacturing, two years in diplomacy, and four years in adult education – managing
various operating areas – learning and applying the skills it takes to run world-class driven organizations. With her unique background and expertise, Julia would be able to help your organization to create a culture of efficiency,
effectiveness and innovation.


Julia’s popular courses include Advanced Innovation Strategy for Leaders, Smart Thinker & Problem Solver, Creativity and Innovation at the Verge, A Leader in Leadership, Deadliest Time Warrior, Professional Patient Care, Team
Alignment: Customer-Centric Focus, Customer Service Mindset, Customers Management Strategy, Business English
Communication Level 1 to 3, POWER-UP! Interpersonal Skills, People Performance Management, Emotional
Intelligence In Practice, Mastering the 8-Star Competencies of a Manager, Dynamic & Achievable Performance
Leadership, Rock Your Presentation, WTR: Who is the Ringmaster: Transforming Leaders into Game Changers, The ‘Brix’ Series (MTa): Leadership, Teamwork, Problem Solving, Business Priorities, Personal Excellence through
Experiential Learning.


Over the years she has conducted and designed customized courses for her corporate clients who are players in the field of banking, insurance, hospitality, manufacturing, energy, education and service.


To name some of the clients: DKSH Corporate Shared Service, DHL, On Semiconductor Malaysia Sdn. Bhd., DELL
Global (Cyberjaya), Sony EMCS (M) Sdn. Bhd., Ambank, Bank Perbangunan, BASF Petronas Chemicals, Container Line, Heitech Padu Berhad, International Medical University, MERCK, Mitsui OSK Lines, MSTS Asia, Sabah Softwoods, Sarawak Plantation Services, Tasek Corporation, UCSI Education, Latihan TNB (ILSAS), Universiti Kuala Lumpur, PPB Group Bhd., Wah Seong, AIRBUS, Vale Minerals Malaysia, Management & Science University, JOS, Infineon, Fujitec, Kuok Brothers, Aspiro, Sitecore, F-Secure, CTC Global, Petron, Edotco, Tokio Marine, Beacon Hospital, Aeon, Tropicana Shared Services, Titan4, MHTC, Temokin Development, Aspiro… and so on.

Venue Details

CONCORDE HOTEL KUALA LUMPUR
2 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia,
Phone : 03 2144 2200

https://kualalumpur.concorde hotelsresorts.com/

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Who Is The Emotional Intelligent Leader
  • Module 2: Emotional Blueprint – An Organized And Adaptive System
  • Module 3: Understand Your Emotions
  • Module 4: Using Emotions
  • Module 5: Understanding Emotions – What-If Analyses
  • Module 6: Managing Emotions
  • Module 7: Apply Your Emotional Skills
OBJECTIVES

To succeed in today’s workplace, leaders and their employees need to have Emotional Intelligence Skills, as emotions are necessary for us to make good decisions, take action to solve problems, cope with change, and overcome any negativity that may come by.

This course aims to help you to identify emotions, use emotions to facilitate thinking, understand emotions, and manage emotions.

LEARNING OUTCOMES
  1. Gaining a schematic diagram for emotions – a set of detailed, how-to instructions in using the four key emotional skills of leadership.
  2. Being able to objectively measure our four emotional skills: identify Emotions, using Emotions, understanding Emotions, managing Emotions.
  3. Applying your Emotional Intelligence skills in your interactions with others to build stronger relationships.
WHO SHOULD ATTEND
Managers, Senior Executives & Supervisors, Team Leaders
METHODOLOGY
  • Guided Introspective Learning
  • Sharing A Systematic, Disciplined approach in harnessing the value and unleashing the power of emotions in the workplace
  • Self-Assessment, Case Studies, Application Exercises
DAY 1
9:00

MODULE 1: WHO IS THE EMOTIONAL INTELLIGENT LEADER

Introduction: 4 Key Skills of EI in Leadership to understand how people think and feel

  • How EI helps leaders to:
    - Build Effective Teams
    - Plan and Decide Effectively
    - Motivate People
    - Communicate a Vision
    - Promote Change
    - Create Effective Interpersonal Relationships
  • Six Principles of EI
    - Survival Value of Emotions
    - Motivation and Emotions
    - Plutchik’s Emotional Map

Exercise - Assessing Your Emotional Style Debrief

10.45

MODULE 2: EMOTIONAL BLUEPRINT – AN ORGANIZED AND ADAPTIVE SYSTEM

  • Emotional Blueprint for Thinking and Feeling
    - Emotional Blueprint in Action

Case Study – Debrief
Exercise - ‘The Blueprint Primer’ – How to be skillful in organizing your thoughts and feelings about difficult situations.

1:00 Lunch
2:00

MODULE 3: UNDERSTAND YOUR EMOTIONS

  • How to identify Emotions
    - Self-Awareness (Accurate Awareness)
    - Express Emotions to send appropriate signals
    - Ability to Read People; Ability to Read between the Lines

Video
Exercise - What are the attributes of a manager/leader who can manage emotions (Own and Others)

3:45

MODULE 4: USING EMOTIONS

  • Use Emotion to facilitate thought
    - Get in the Mood
    o How moods influence thinking
  • How Emotions influence decision making

Case Study – Debrief
Video

5:00 End of Day 1
DAY 2
9:00

MODULE 5: UNDERSTANDING EMOTIONS – WHAT-IF ANALYSES

  • What does it mean to be able to understand Emotions
    - Why is this understanding important
    - What skills do manager
    - Leaders show when they have this understanding

Exploratory Discussion

10.45

MODULE 6: MANAGING EMOTIONS

  • What is Managing Emotions
    - Why it is important
    Steps in Managing Emotions

Case Study – Debrief

1:00 Lunch
2:00

MODULE 7: APPLY YOUR EMOTIONAL SKILLS

  • How to apply your understanding of EI to your own work-life
    - Managing Self
    - Managing Others

Case Studies – Debrief

5:00 End of Course