Mastering Creative and Critical Thinking, Problem-Solving and Influencing Skills

29-30 Oct, 2025, CONCORDE HOTEL KUALA LUMPUR

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DR ANGELINE ANN SAMUEL
PHD in Behavioural Economics NUS
Bachelor of Software Engineering (Hons), University of Staffordshire
CEO & Founder Of A TECH
Certified Ethical Hacker (CEH)
Computer Hacking Forensic Investigator (CHFI)

 

Our consultant is an experienced specialist in professional development and digital marketing. She has been spearheading a global development company, primarily the management consulting wing specializing in providing world class professional development, human capital development and social media marketing solutions. She was involved with ensuring progressive growth of the business through management of its Advisory functions. Currently she is the CEO of a digital marketing firm in Malaysia.

 

Her everyday role entails: strategic planning, managing and leading teams in diverse roles, sales/
marketing/ advisory/ operations management, digital marketing, market expansion strategies, business development initiatives, competitive & market intelligence, determining pricing strategies and control and monitoring of budget/spend of products under the portfolio.

 

Her unique interpretation of online business allows her to travel the globe as a speaker, trainer and
consultant, working with multiple organisations.

 

Her Client’s Include :
• SIRIM , Malaysia
• MATA , Malaysia
• Palace of the Golden Horses, Malaysia
• Royal Chulan, Malaysia
• Bank Islam, Malaysia
• B Braun Malaysia
• Total Worx Asia
• Lafarge Cement
• PETRONAS Malaysia
• Dragon Oil Dubai
• Halliburton
• Zimbabwe Power Corporation
• Canon
• National Bank Of Malawi
• PNG Ports Corporation Limited
• Qatar Petroleum Company
• Qatar Petrochemical Company (QAPCO)
• The Tanzania Institute Of Bankers
• Alinta Energy Sydney, Australia
• Celestica Malaysia Sdn Bhd

• Mozambique Airlines (LAM)
• Base Titanium, Zambia
• Arabian Pipes Co, Saudi Arabia
• Al Abdullatif Manufacturing & Investment Co, Saudi Arabia
• Saudi Aramco, Saudi Arabia
• PNG Ports Corporation Limited
• Vanuatu National Provident Fund
• La’ala Al Kuwait Real Estate Establishment, Kuwait
• Hikma Pharmaceuticals, Jordon
• Jordan Bromine Company Limited
• Al Samer JCI Controls, Saudi Arabia
• Tanga Cement, Tanzania
• Arab Potash Company, Jordan
• Base Titanium, Kenya
• Egyptian Banking Institute
• First Gulf Bank, Abu Dhabi
• Saudi International Trading Company Limited
• Mopani Copper Mines PLC
• Prysmian Cables

 

Venue Details

CONCORDE HOTEL KUALA LUMPUR
2 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia,
Phone : 3 2144 2200

https://kualalumpur.concorde hotelsresorts.com/

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON

Creative & Critical Thinking and Problem-Solving
• Module 1: The Power of Creative Thinking
• Module 2: Design Thinking for Problem-Solving
• Module 3: Critical Thinking and Decision-Making
• Module 4: Structured Problem-Solving Frameworks
• Module 5: Overcoming Barriers to Innovation

Influencing Skills and Persuasion Techniques
• Module 6: The Psychology of Influence and
Persuasion
• Module 7: Storytelling as a Tool for Influence
• Module 8: Negotiation and Persuasion Strategies
• Module 9: Leading through influence

OBJECTIVES

In today’s fast-paced work environment, professionals must think creatively, solve complex problems effectively, and influence others to drive change.

This course equips participants with creative and critical thinking strategies, problem-solving frameworks, and influencing techniques to increase their decision-making and leadership impact.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Developing Creative Thinking skills to generate innovative solutions.
  2. Applying structured problem-solving techniques to address workplace challenges.
  3. Using Critical Thinking to evaluate information and make informed decisions.
  4. Mastering persuasion and influencing techniques to gain buy-in and drive action.
  5. Improving Communication and Negotiation to resolve conflicts effectively.
  6. Adapting to Change and Uncertainty with resilience and Strategic Thinking.
  7. Leveraging Storytelling and Emotional Intelligence to enhance influence.
  8. Navigating Organizational Challenges using collaborative problem-solving.
  9. Strengthening Leadership presence through confident decision-making.
  10. Applying practical tools for Creative Problem- Solving and influencing in the workplace.
WHO SHOULD ATTEND
This training is ideal for:
• Managers and Team Leaders – to drive innovation and lead problem-solving efforts.
• Executives and Decision-Makers – to enhance strategic thinking and influence.
• Sales and Marketing Professionals – to improve persuasion and negotiation skills.
• Entrepreneurs and Business Owners – to develop innovative business strategies.
• HR Professionals – to navigate challenges and influence workplace culture.
• Anyone seeking to enhance problem-solving and influencing skills in their career.
METHODOLOGY
The Active Learning Activities will include:
• Hands-On Exercises
• Group Discussions
• Case Studies
• Workshops
• Interactive Storytelling
DAY 1
 

Day 1 : CREATIVE & CRITICAL THINKING AND PROBLEM-SOLVING

9:00

MODULE 1: THE POWER OF CREATIVE THINKING

  • Understanding creativity in a professional setting
  • The role of divergent and convergent thinking
  • Breaking mental blocks: Overcoming fear of failure and fixed mindsets
  • Exercises to boost creativity and idea generation
10.45

MODULE 2: DESIGN THINKING FOR PROBLEM- SOLVING

  • What is design thinking, and why does it work?
  • The 5-step process: Empathize, Define, Ideate, Prototype, Test
  • Applying design thinking in business problem-solving
12.00

MODULE 3: CRITICAL THINKING AND DECISION-MAKING

  • proactive thinking
  • Logical vs. emotional decision-making
  • Recognizing biases and flawed reasoning
  • Techniques to improve critical thinking in decision-making
1:00 Lunch
2:00

MODULE 4: STRUCTURED PROBLEM-SOLVING FRAMEWORKS

  • The 5 Whys technique: Identifying root causes
  • SWOT Analysis for problem-solving
  • Mind Mapping for generating solutions
  • Decision Trees: Evaluating risks and benefits
3:45

MODULE 5: OVERCOMING BARRIERS TO INNOVATION

  • Common obstacles to creativity in organizations
  • How to create an innovation-friendly culture
  • Encouraging psychological safety and risk- taking
  • Case studies: Companies that successfully foster creativity
5:00 End of Day 1
DAY 2
 

Day 2: INFLUENCING SKILLS AND PERSUASION TECHNIQUES

9:00

MODULE 6: THE PSYCHOLOGY OF INFLUENCE AND PERSUASION

  • Understanding human behaviour and decision-making
  • Robert Cialdini’s 6 principles of persuasion
  • How emotions impact influence
10.45

MODULE 7: STORYTELLING AS A TOOL FOR INFLUENCE

  • The science behind storytelling and persuasion
  • Structuring stories for maximum impact (Hero’s Journey framework)
  • Using stories to sell ideas, motivate teams, and drive action
  • Storytelling activity: Crafting and delivering a compelling narrative
1:00 Lunch
2:00

MODULE 8: NEGOTIATION AND PERSUASION STRATEGIES

  • How to structure a persuasive argument
  • The art of framing and reframing messages
  • Building rapport and trust in negotiations
  • Interactive role-play: Handling objections and resistance
3:45

MODULE 9: LEADING THROUGH INFLUENCE

  • Leading through influence, not just authority
  • How to gain support from stakeholders
  • The power of social proof and credibility
  • Practical techniques to increase workplace influence
5:00 End of Course