Behavioural and Interviewing Skills to Hire Right

19-20 Nov, 2025, Wyndham Grand Bangsar Kuala Lumpur

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SHAHARIZAN (SHAH) SALLEH
Human-Centered HR Consultant | Strategic Trainer | Cultural Storyteller

 

Education
University of Oxford, UK
B.A. (Hons) in Jurisprudence | 1988–1991

 

Professional Summary
Shah Salleh is a seasoned corporate trainer, consultant, and writer who brings clarity, empathy, and structure to the often-complex world of people management. With over 25 years of practical experience in human resources, Shah is known for delivering training that is not only informative but transformational, blending strategic insight with emotional awareness.

 

Holding a degree in Jurisprudence from the University of Oxford and certified as an HRD Corp trainer, Shah has worked across a broad spectrum of industries, including education, media, FMCG, finance, oil & gas, ICT, and manufacturing. His ability to translate complex frameworks into actionable strategies makes him a trusted partner for both public and private sector clients.

 

Shah’s professional journey includes pivotal HR leadership roles such as HR Business Partner, Recruitment
Manager, Head of Rewards for a global organization, and Industrial Relations Manager. These roles have shaped his signature training approach: grounded, adaptable across contexts, and deeply respectful of people and
culture.

 

Areas of Expertise
• Human Resources (Recruitment, Employment Law, Performance Management)
• Leadership & Talent Development
• Employee Engagement & Retention
• KPI Development & Strategic Thinking (BSC, OKR)
• Critical, Creative & Analytical Thinking
• AI Integration in Office Work (e.g., ChatGPT for Productivity)

 

Training Approach
Shah’s learning philosophy is simple yet powerful:

 

“Good management is not about control—it’s about clarity, care, and courage.”

 

He designs every session to be human-centered, culturally grounded, and impact-driven—ensuring participants walk away not only with tools, but with renewed confidence in how to apply them.

 

Shah is especially known for:
• Making HR concepts accessible to non-HR professionals
• Designing psychologically safe spaces for difficult discussions
• Balancing operational strategy with emotional literacy
• Integrating Malaysian and Southeast Asian cultural context in training delivery

 

Recent Roles
• Head of People & Culture, NCIG (2021–2023)
• HR Business Partner, Experian Malaysia (2013–2017)
• GM, HR, Manpower Staffing Services (2011–2012)

 

Venue Details

Wyndham Grand Bangsar Kuala Lumpur
NO 1, JALAN PANTAI JAYA, TOWER 3, 59200 KUALA LUMPUR, MALAYSIA,
Phone : 03-2298 1888

https://wyndhamgrand bangsarkl.com.my/

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Introduction to Competency-Based and Behavioural Interviews
  • Module 2: Preparing for Interviews: Competency and Behavioural Focus
  • Module 3: Understanding Behavioural Interview Techniques
  • Module 4: Asking the Right Questions: Probing Techniques
  • Module 5: Evaluating Responses Against Competency Criteria
  • Module 6: Avoiding Common Pitfalls in Competency-Based Interviews
  • Module 7: Post-Interview Evaluation and Decision Making
  • Module 8: Competency-Based Interview Role Plays and Practice
INTRODUCTION
This course provides participants with the essential knowledge and skills to conduct effective competency and behavioural-based interviews. By focusing on structured questioning techniques, participants will learn how to evaluate candidates based on key competencies and past behaviours to make informed hiring decisions.
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Designing competency-based and behavioural interview questions.
  2. Applying structured questioning techniques to probe candidates’ past behaviours.
  3. Objectively evaluating candidate responses and avoiding common interview biases.
  4. Conducting effective competency-based interviews through role plays and hands-on practice.
WHO SHOULD ATTEND
  • HR Managers and Executives
  • Recruitment Specialists
  • Department Heads and Line Managers involved in hiring
  • Team Leaders and Supervisors conducting interviews
  • Anyone responsible for selecting and onboarding new employees
METHODOLOGY
  • Interactive Workshops
  • Role Plays and Simulations
  • Case Study Analysis
  • Group Discussions and Feedback Sessions
DAY 1
9:00

Module 1: Introduction to Competency-Based and Behavioural Interviews

  • Understanding the principles of competency- based and behavioural interviews.
  • Differences between traditional and behavioural interviews.
  • Why behavioural interviews are effective in predicting future performance.
10.45

Module 2: Preparing for Interviews: Competency and Behavioural Focus

  • Structuring interviews to assess key competencies.
  • Developing interview guides and question banks based on competencies.
  • Ensuring consistency in the interview process.
1:00 Lunch
2:00

Module 3: Understanding Behavioural Interview Techniques

  • Introduction to the STAR (Situation, Task, Action, Result) method.
  • Crafting effective behavioural questions.
  • Encouraging candidates to provide specific examples from past experiences.
3:45

Module 4: Asking the Right Questions: Probing Techniques

  • Developing probing techniques to get
    deeper insights into candidate responses.
  • Encouraging specificity in candidate answers.
  • Recognizing when to ask follow-up questions
5:00 End of Day 1
DAY 2
9:00

Module 5: Evaluating Responses Against Competency Criteria

  • Establishing objective scoring criteria for competency-based responses.
  • Identifying competency indicators in candidate answers.
  • Practical exercises in evaluating responses.
10.45

Module 6: Avoiding Common Pitfalls in Competency-Based Interviews

  • Recognizing and mitigating biases in the interview process.
  • Avoiding common mistakes in competency- based interviews.
  • Ensuring fairness and consistency in the interview process.
1:00 Lunch
2:00

Module 7: Post-Interview Evaluation and Decision Making

  • Conducting effective post-interview debriefs.
  • Making fair hiring decisions using competency-based evaluation criteria.
  • Documenting and analysing interview outcomes.
3:45

Module 8: Competency-Based Interview Role Plays and Practice

  • Participants conduct mock interviews
    using competency-based and behavioural methods.
  • Role-play scenarios with feedback and critique.
  • Wrap-up session and final Q&A.
5:00 End of Course