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Essential Managerial Skills

29-30 Apr, 2026, Wyndham Grand Bangsar Kuala Lumpur

IPA Training is Registered with

Venue Details

Wyndham Grand Bangsar Kuala Lumpur
NO 1, JALAN PANTAI JAYA, TOWER 3, 59200 KUALA LUMPUR, MALAYSIA,

https://wyndhamgrand bangsarkl.com.my/


Phone : 03-2298 1888

Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
  • Leadership
  • Communication
  • Giving Directions
  • Motivation
  • Problem Solving
  • Time Management
  • Handling Performance
  • Delegation and Empowerment
  • Managing Difficult Staff
  • Teambuilding
OVERVIEW

There is one certainty in any organization: change or be changed. At the forefront of this, the first line of defense is a group of people in your organization who must be good in the basics – managerial skills. These people may not necessarily be managers only, they can be anyone who has subordinates or who needs to work with a group of people (e.g., on a project).

The top management sets the vision, and they depend on people who are efficient in the execution. It is always at the execution point that differentiates between the good and bad consequences, outstanding results or a complete disaster.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding the role of management within the organization.
  2. Improving overall performance through effective & positive confrontation.
  3. Being more confident in practicing management.
  4. Motivating People better.
  5. Enhancing and improving your leadership skills.
  6. Upgrading and improving your communication skills.
  7. Increasing team skills.
  8. Attracting, retaining people and learning succession planning tools.
  9. Achieving better overall results.
WHO SHOULD ATTEND

This course will be delivered through a combination of Metaphoric and Learning-By-Doing approach, where the participants will be expected to go through various cases, examples, and scenarios which interact with the subject itself.

  • Active learning activities are included to allow participants the opportunity to be fully engaged, and these may include:
  • Online platforms, Third party apps, Internet search activities
  • Breakout room activities, Screen sharing & presentation
  • Hands-on exercises
  • Group discussions & presentation
  • Case studies
  • Interactive storytelling / role plays
  • Commentary on other companies / industries
  • Video/photo presentation
METHODOLOGY
This is intended for all Supervisors, Executives, Managers, and all those who have formal subordinates and those personnel who have to manage the various resources and/or projects.
DAY 1
9:00

LEADERSHIP

  • What is leadership and why it is important?
  • Leadership Approaches/Styles
  • Case Exercise on leadership
  • Guidelines to application
  • Self-reflection: what can I do to improve?
10.45

COMMUNICATION

  • Introductory exercise: “Dream of a King”
  • Definition and example
  • Common pitfalls of poor communication
  • Tool on how to avoid them
12.00

GIVING DIRECTIONS

  • How to provide effective directions
  • The SMART approach
  • Follow up
  • How to give feedback?
1:00 Lunch
2:00

MOTIVATION

  • Survey: what do people want?
  • Definition
  • How to manage motivation
3:45

PROBLEM SOLVING

  • Workplace problems
  • Problem solving tool
5:00 End of Day 1
DAY 2
9:00

TIME MANAGEMENT

  • How to be productive compared to others
  • Case discussion on Prioritization
10.45

HANDLING PERFORMANCE

  • What to look for?
  • How to measure performance?
12.00

DELEGATION AND EMPOWERMENT

  • Case: “Smoking and Driving”
  • Why delegate?
  • How to delegate?
  • Things which you should not delegate
1:00 Lunch
2:00

MANAGING DIFFICULT STAFF

  • Why do people behave the way they do?
  • Relationship between Attitude and Behaviour
  • Tactical handling of People
3:45

TEAMBUILDING

  • Case: Team reflection
  • What is a Team?
  • How to select the best team
5:00 End of Course