Root Cause Analysis and Problem Solving

19-20 Aug, 2026, Four Points by Sheraton Kuala Lumpur City Centre

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Alex Soh Yoke Siew

 

HRD Corp Accredited Trainer | Leadership & Performance Improvement Specialist

 

Alex Soh Yoke Siew is an experienced corporate trainer and registered HRD Corp trainer with a passion for developing leaders, managers, and professionals to perform at their highest potential. Holding a Master’s Degree from APTS Philippines, he has spent years helping organizations strengthen leadership capabilities, improve communication effectiveness, and build high-performing teams.

 

Driven by a strong belief that effective leadership is the foundation of organizational success, Alex specializes in equipping managers and executives with practical skills that enable them to communicate clearly, think critically, solve problems systematically, and lead with confidence. His training approach combines real-world experience, interactive learning, and practical application to ensure participants can immediately implement what they learn in the workplace.

 

Alex strongly advocates the use of Root Cause Analysis (RCA) as a powerful methodology for sustainable problem solving. He believes that many organizations spend significant time and resources addressing symptoms rather than eliminating the true causes of recurring issues.

 

By applying RCA principles, organizations can move beyond temporary fixes and identify the underlying factors that contribute to operational challenges, quality issues, customer complaints, and process inefficiencies. Through structured tools such as the Pareto Chart, Fishbone Diagram, 5 Whys Technique, and Plan-Do-Study-Act (PDSA) methodology, RCA enables teams to make informed decisions that lead to lasting improvements. Alex particularly values RCA because it fosters:

 

  • Critical and analytical thinking
  • Effective teamwork and collaboration
  • Data-driven decision making
  • Continuous improvement culture
  • Sustainable and long-term solutions

His practical approach to RCA helps participants understand not only the methodology itself but also how to apply it effectively in real workplace situations. Participants leave his courses equipped with proven tools and techniques to identify root causes, prevent recurring problems, improve processes, and drive organizational excellence.

 

Venue Details

Four Points by Sheraton Kuala Lumpur City Centre
Corner of Jalan Sultan Ismail, and Jalan Ampang, Kuala Lumpur, Malaysia, 50450

https://www.marriott.com/en-us/hotels/kulfk-four-points- kuala-lumpur-city-centre/overview/?msockid =27c4b915ef7e65bb0da3affaeedb6438



Fax : 0 3-2706 9090

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Introduction to RCA
  • Module 2: RCA Method Step1
  • Module 3: RCA Method Step 2
  • Module 4: RCA Methods Step 3
  • Module 5: RCA Method Step 4
  • Module 6: RCA Method Step 5
  • Module 7: RCA Method Step 6
  • Module 8: Problem Solving Techniques
OBJECTIVES

Root Cause Analysis (RCA) is a quality management process through which organizations investigate the underlying cause of a problem, issue, or incident after it has occurred. In any organization, issues and problems are inevitable—even in the best of circumstances. While it may be tempting to address only the symptoms as they arise, doing so is inherently reactive and often leads to recurring and worsening problems.

 

In any organization, issues and problems are inevitable—even in the best of circumstances. While it may be tempting to address only the symptoms as they arise, doing so is inherently reactive and often leads to recurring and worsening problems.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Gaining a clear understanding of RCA terminology, its goals, the benefits it offers, and the people involved.
  2. Learning how to investigate root causes using various analytical tools.
  3. Assessing and working with different data collection plans, methods, data charts, and control charts relevant to RCA.
  4. Exploring problem-solving models commonly used in root cause analysis.
  5. Developing and managing successful RCA project teams.
WHO SHOULD ATTEND
This course is suitable for those who are involved in problem solving situations, such as Mid-Level Management, Executives and Supervisory Level Staff and above.
METHODOLOGY
The course will be delivered through a combination of interactive lectures, hands-on simulations, real-life case studies, and group discussions to ensure practical understanding and immediate application of concepts.
DAY 1
9:00

MODULE 1: INTRODUCTION TO RCA

  • Key Techniques for Focused and Productive RCA
10.45

MODULE 2: RCA METHOD STEP 1

  • Organise a Well-Defined Team
1:00 Lunch
2:00

MODULE 3: RCA METHOD STEP 2

  • Define the Problem
  • Examples of Type to Problem
3:45

MODULE 4: RCA METHODS STEP 3

  • Analyze the Problem and Determine the Root Cause
  • Pareto Chart
  • Ishikawa – Fish Bone Diagram
  • 5 Whys
5:00 End of Day 1
DAY 2
9:00

MODULE 5: RCA METHOD STEP 4

  • Plan Do Study Act
  • Drill Down
10.45

MODULE 6: RCA METHOD STEP 5

  • Evaluate the Results and Processes
  • People Related Cause
1:00 Lunch
2:00

MODULE 7: RCA METHOD STEP 6

  • Share the Results (Team Recognition)
3:45

MODULE 8: PROBLEM SOLVING TECHNIQUES

  • By Addressing the True Root Cause, Organizations Avoid Repeated Problems and Reduce Firefighting Efforts
5:00 End of Course