Essential Managerial Skills

24-25 Sep, 2026, Four Points by Sheraton Kuala Lumpur City Centre

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Mr. Andrew Cheah has been a trainer and management consultant since 1991, specializing in the areas of Strategic Thinking, Leadership Transformation, Lean, QC Tools, VSM, Procurement & Inventory Management, negotiation, 8D Problem Solving, performance management, productivity improvement, behavioral change, and Critical & Creative Thinking. Andrew has trained clients from such diverse industries (see list below) as banking, insurance, hospitality, sales and distribution, manufacturing, food, property development, government/public services, and higher education. Being tri-lingual (English, Mandarin, and Malay Languages), and has extensive regional exposure in Singapore, United Arab Emirates, Malaysia, Hong Kong, China, Thailand, Indonesia and Vietnam. In addition to training, Andrew has guided and provided consulting services to clients, leading to one of them winning the prestigious Malaysian National Productivity Award (1999) presented by the 2-time Malaysian Prime Minister, Tun Dr. Mahathir. The award is for productivity enhancement through many areas such as continuous improvement, cost and waste reduction.

 

In addition to writing articles for the premier English newspaper in Singapore (the Straits Times), Andrew has been invited to speak at events such as International Conference on Best Practices, which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr. Dieter Heyl (2007 Vice President of Mercedes Benz Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.

 

Andrew has an MBA degree qualification from the University of Portsmouth, UK. At the professional level, Andrew has certifications in: Blue Ocean Leadership Masterclass, Leading Dimensions Profiling (LDP), REACH Profiling, and ISO9000 assessor. His experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York).

A few Sample List of Andrew’s Clients by Industries/Sectors

Government/Agencies of Government/Public Concessionaires /Non-Profit

  • Abu Dhabi Interior Ministry, United Arab Emirates
  • Agency for Science, Technology and Research (A*STAR) Singapore
  • Agricultural Credit Policy Council (Philippines)
  • Air Selangor
  • Alam Flora
  • Attorney General’s Chambers (AGC Singapore)
  • Felda
  • Housing Development Board (Maldives)
  • Infocomm Development Authority of Singapore
  • Institute of Public Administration (Saudi Arabia)

 

Hotel/Restaurants/Clubs/Leisure

  • Club Med
  • Fraser Hospitality Management
  • Hard Rock Café Singapore
  • Holiday Inn

 

Banking/Financial Institutions/Insurance

  • AIA Singapore
  • Alliance Bank
  • AmBank Malaysia
  • Assicurazioni Generali S.P.A. (Hong Kong & China)
  • Aviva Singapore
  • Bangkok Bank
  • Bank Negara Malaysia

 

 

Hospital/Medical

  • Adventist Hospital
  • Al-Gharbia Hospital
  • B. Braun Medical Industries
  • Bright Vision Hospital
  • Changi General Hospital
  • Charles River Endotoxin & Microbial Detection Singapore
  • Hoya Surgical Optics (USA, Europe, Japan & Singapore)
 

Oil & Gas

  • AET Tankers PL
  • AsiaFlex/Technip Group
  • Brunei Gas Carriers
  • BP Castrol Lubricants
  • CNOOC Iraq Limited (China National Offshore Oil Corporation)

 

Venue Details

Four Points by Sheraton Kuala Lumpur City Centre
Corner of Jalan Sultan Ismail, and Jalan Ampang, Kuala Lumpur, Malaysia, 50450

https://www.marriott.com/en-us/hotels/kulfk-four-points- kuala-lumpur-city-centre/overview/? msockid=27c4b915ef7e65bb 0da3affaeedb6438



Phone : 0 3-2706 9090

Contact us

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

Jane@ipa.com.my

ADDRESS
A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Leadership
  • Communication
  • Giving Directions
  • Motivation
  • Problem Solving
  • Time Management
  • Handling Performance
  • Delegation and Empowerment
  • Managing Difficult Staff
  • Teambuilding
OVERVIEW

There is one certainty in any organization: change or be changed. At the forefront of this, the first line of defense is a group of people in your organization who must be good in the basics – managerial skills. These people may not necessarily be managers only, they can be anyone who has subordinates or who needs to work with a group of people (e.g., on a project).

The top management sets the vision, and they depend on people who are efficient in the execution. It is always at the execution point that differentiates between the good and bad consequences, outstanding results or a complete disaster.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding the role of management within the organization.
  2. Improving overall performance through effective & positive confrontation.
  3. Being more confident in practicing management.
  4. Motivating People better.
  5. Enhancing and improving your leadership skills.
  6. Upgrading and improving your communication skills.
  7. Increasing team skills.
  8. Attracting, retaining people and learning succession planning tools.
  9. Achieving better overall results.
WHO SHOULD ATTEND

This course will be delivered through a combination of Metaphoric and Learning-By-Doing approach, where the participants will be expected to go through various cases, examples, and scenarios which interact with the subject itself.

  • Active learning activities are included to allow participants the opportunity to be fully engaged, and these may include:
  • Online platforms, Third party apps, Internet search activities
  • Breakout room activities, Screen sharing & presentation
  • Hands-on exercises
  • Group discussions & presentation
  • Case studies
  • Interactive storytelling / role plays
  • Commentary on other companies / industries
  • Video/photo presentation
METHODOLOGY
This is intended for all Supervisors, Executives, Managers, and all those who have formal subordinates and those personnel who have to manage the various resources and/or projects.
DAY 1
9:00

LEADERSHIP

  • What is leadership and why it is important?
  • Leadership Approaches/Styles
  • Case Exercise on leadership
  • Guidelines to application
  • Self-reflection: what can I do to improve?
10.45

COMMUNICATION

  • Introductory exercise: “Dream of a King”
  • Definition and example
  • Common pitfalls of poor communication
  • Tool on how to avoid them
12.00

GIVING DIRECTIONS

  • How to provide effective directions
  • The SMART approach
  • Follow up
  • How to give feedback?
1:00 Lunch
2:00

MOTIVATION

  • Survey: what do people want?
  • Definition
  • How to manage motivation
3:45

PROBLEM SOLVING

  • Workplace problems
  • Problem solving tool
5:00 End of Day 1
DAY 2
9:00

TIME MANAGEMENT

  • How to be productive compared to others
  • Case discussion on Prioritization
10.45

HANDLING PERFORMANCE

  • What to look for?
  • How to measure performance?
12.00

DELEGATION AND EMPOWERMENT

  • Case: “Smoking and Driving”
  • Why delegate?
  • How to delegate?
  • Things which you should not delegate
1:00 Lunch
2:00

MANAGING DIFFICULT STAFF

  • Why do people behave the way they do?
  • Relationship between Attitude and Behaviour
  • Tactical handling of People
3:45

TEAMBUILDING

  • Case: Team reflection
  • What is a Team?
  • How to select the best team
5:00 End of Course