In-house: | Face to Face:

AI FOR SECRETARIES & PERSONAL ASSISTANTS 2027

16-17 Nov, 2026, Concorde Hotel Kuala Lumpur

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COACH ASHA MOHD

Certified AI Engineer (USAII) | AI Instructor (UTM) | HRD Corp Accredited Trainer

 

With more than 19 years of corporate experience across aviation, banking and professional training, Coach Asha Mohd brings together something especially valuable in the age of AI: real-world corporate experience, practical AI expertise and a strong understanding of how people actually work.

 

A Certified AI Engineer, AI Instructor and HRD Corp Accredited Trainer, Asha specialises in helping working professionals move beyond simply knowing about AI to using it confidently and productively in their everyday work.

 

Her training is practical, accessible and workplace focused. Rather than overwhelming participants with technical concepts, she demonstrates how tools such as ChatGPT, Microsoft 365 Copilot, Google Gemini, NotebookLM and Canva can support real responsibilities—from professional communication and research to meetings, reports, planning, presentations and productivity.

 

For Secretaries, Executive Assistants and Personal Assistants, this means learning how AI can become a powerful co-pilot behind the scenes: helping you organise information faster, prepare executives more effectively, communicate professionally and reduce time spent on repetitive administrative work.

 

Asha is recognised for her work in AI education and workplace productivity in Malaysia, with a training approach that combines hands-on practice, realistic workplace scenarios, responsible AI use and immediately applicable workflows.

 

Her philosophy is simple:

 

“AI is the co-pilot, not the competitor. Human judgement still leads.”

 

Participants are therefore not only taught what AI can do, but also when to use it, how to check its work, how to protect confidential information and how to remain firmly in control of the final output.

 

Her goal is simple: to help professionals leave the classroom not just knowing more about AI but knowing exactly how to use it when they return to work

Venue Details

Concorde Hotel Kuala Lumpur
2 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia,

https://kualalumpur.concorde hotelsresorts.com/


Phone : 03 2144 2200

Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

jane@ipa.com.my

Keith,

Office: 03 2283 0000

Mobile: +60 162272735

keith@ipa.com.my

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON

SESSION 1: AI FOUNDATIONS & EXECUTIVE SUPPORT

  • Module 1: AI Fundamentals for Secretaries & Pas
  • Module 2: Prompting Mastery with PTO
  • Module 3: AI for Executive Email & Professional Correspondence
  • Module 4: AI for Calendar, Meetings & Executive Preparation

SESSION 2: AI-POWERED PRODUCTIVITY & CREATION

  • Module 5: AI for Minutes, Action Items & Follow-Up
  • Module 6: AI for Research, Documents & Executive Reports
  • Module 7: AI for Events, Travel & Executive Planning
  • Module 8: AI for Presentations, Visuals & Data Support
OVERVIEW

This 2-day immersive bootcamp is designed specifically for Secretaries, Executive Assistants and Personal Assistants who want to move beyond basic AI tool usage and use AI as a practical co-pilot for executive support.

 

This course focuses on real workplace tasks: professional correspondence, calendar and meeting support, minutes, reports, research, presentations, event and travel planning, data handling, and confidential information - across ChatGPT, Microsoft 365 Copilot and Google Gemini ecosystems.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…

Work Smarter. Respond Faster. Support Your Executive Better.

  1. Saving valuable time on repetitive tasks by using AI to assist with emails, minutes, reports, meeting preparation, research, presentations and planning.
  2. Writing with greater speed and confidence by turning rough notes, instructions and ideas into polished emails, letters, summaries and management communications.
  3. Preparing executives more effectively with professional meeting briefs, agendas, background research, talking points and action summaries.
  4. Turning meetings into action by quickly transforming notes or transcripts into structured minutes, decisions, action items, deadlines and follow-up communications.
  5. Producing executive-ready documents and reports by summarising lengthy information and converting it into concise briefs, reports and management updates.
  6. Planning travel, events and executive activities more efficiently using AI to develop itineraries, checklists, schedules, comparisons, contingency plans and stakeholder communications.
  7. Creating more professional presentations and visuals with AI-assisted presentation structures, speaker notes, infographics and simple data insights.
  8. Building your own reusable AI toolkit with practical prompts, templates and workflows that you can immediately apply to recurring tasks at work.
  9. Using AI responsibly and professionally while knowing what information should remain confidential, what needs to be verified and where human judgement and approval are essential.
WHO SHOULD ATTEND
Secretaries, Executive Assistants (EA), Personal Assistants (PA), Executive Support Officers and Office Coordinators
METHODOLOGY
  • Step-by-step Live Demonstrations using popular AI tools
  • Guided Hands-on Activities
  • Mini Projects & Role-Based Simulations
DAY 1
 

SESSION 1: AI FOUNDATIONS & EXECUTIVE SUPPORT

9:00

MODULE 1: AI FUNDAMENTALS FOR SECRETARIES & PAS

  • Understand Generative AI and where it fits in the modern secretary / PA role.
  • Identify repetitive executive-support tasks suitable for AI assistance.
  • Apply responsible AI, confidentiality, data protection and human judgement.

Activity: My AI Task Audit - identify five weekly tasks that consume the most time and decide what should be automated, assisted or kept fully human. Participant Output: Personal AI Opportunity Map.

10.45

MODULE 2: PROMPTING MASTERY WITH PTO

  • Understand the anatomy of a strong workplace prompt.
  • Apply PTO: Persona - Task - Outcome to executive-support scenarios.
  • Build reusable prompts for common secretary and PA responsibilities.

Activity: Rewrite weak prompts for an executive email, meeting brief and event request using PTO. Participant Output: Secretary & PA Prompt Library

1:00 Lunch
2:00

MODULE 3: AI FOR EXECUTIVE EMAIL & PROFESSIONAL CORRESPONDENCE

  • Draft, rewrite and summarise professional emails, letters and announcements.
  • Adjust tone for senior management, clients, vendors and internal teams.
  • Turn rough notes or voice-note content into polished correspondence.

Activity: Handle three executive inbox scenarios - urgent response, diplomatic follow-up and concise management update. Participant Output: Executive Correspondence Pack.

3:45

MODULE 4: AI FOR CALENDAR, MEETINGS & EXECUTIVE PREPARATION

  • Prepare agendas, meeting briefs and pre- meeting research efficiently.
  • Use AI to support scheduling, prioritisation and calendar planning.
  • Create executive-ready briefing notes with key context, questions and actions.

Activity: Prepare a CEO’s meeting pack from a fictional email trail, calendar and background notes. Participant Output: AI-Assisted Executive Meeting Pack.

5:00 End of Day 1
DAY 2
 

SESSION 2: AI-POWERED PRODUCTIVITY & CREATION

9:00

MODULE 5: AI FOR MINUTES, ACTION ITEMS & FOLLOW-UP

  • Convert meeting notes, transcripts or voice notes into structured minutes.
  • Extract decisions, action owners and deadlines clearly.
  • Generate professional follow-up messages and action trackers.

Activity: Turn an unstructured meeting transcript into formal minutes and an action list. Participant Output: Minutes + Action Tracker + Follow-Up Email.

10.45

MODULE 6: AI FOR RESEARCH, DOCUMENTS & EXECUTIVE REPORTS

  • Research and summarise information while checking source quality.
  • Extract key points from long documents and convert them into executive summaries.
  • Draft memos, reports, SOP summaries and management briefs.

Activity: Convert a long source document into a one-page executive brief using NotebookLM / AI-assisted research. Participant Output: Executive Brief / Management Report.

1:00 Lunch
2:00

MODULE 7: AI FOR EVENTS, TRAVEL & EXECUTIVE PLANNING

  • Build itineraries, event plans, checklists and stakeholder communications.
  • Compare options and organise information for executive decision-making.
  • Create contingency plans and clear run sheets for important activities.

Activity: Plan a 2-day executive business trip or corporate event with itinerary, checklist, budget assumptions and contingency plan. Participant Output: Executive Travel / Event Planning Pack.

3:45

MODULE 8: AI FOR PRESENTATIONS, VISUALS & DATA SUPPORT

  • Generate presentation structures, speaker notes and management talking points.
  • Create professional visual concepts and infographics with AI-assisted tools.
  • Use AI to interpret simple spreadsheet data and communicate key insights.

Activity: Turn a short management update and simple dataset into a five-slide executive presentation. Participant Output: AI-Assisted Executive Presentation.

 

FINAL PROJECT: BUILD YOUR AI EXECUTIVE ASSISTANT WORKFLOW

Participants will combine the skills from both days to redesign one recurring secretary / PA workflow using a six-step framework:

  1. Identify: Choose a recurring executive-support task.
  2. Map: Document the current manual workflow.
  3. Design: Decide where AI can save time or improve quality.
  4. Build: Create the prompt set, templates and workflow steps.
  5. Check: Review accuracy, confidentiality and human approval points.
  6. Present: Demonstrate the before-and-after workflow and productivity gain.

 

Examples: Executive Meeting Workflow, CEO Travel Planning, Monthly Management Report, Event Coordination, Executive Inbox Support or Minutes-to-Action Workflow.

5:00 End of Course