Soaring Together To New Heights Of Excellence

24-25 Apr, 2019, Parkroyal Kuala Lumpur

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Learn from the Best

Julia Lai Abdullah

  • Certified Master Trainer (Institute of New York Master Trainers), USA
  • Certified PSMB Trainer (Malaysia)
  • Certified Prior Learning Assessor (UK)
  • Certified Experiential Activity-Based Trainer, USA
  • Certified (ESOL) English for Speakers of Other Languages Trainer, UK
  • Certified OJT Trainer (NPC) Singapore
  • Certified Administrative Professional (CAP - IAAP, USA)
  • IAM Diploma (UK)
  • LCCI Sales & Selling Management Diploma (UK)
  • Bachelor of Arts in Humanities, Australia

Julia Lai Abdullah is an experienced development and training specialist for over 25 years. She has consulted with organizations in Beijing, Shanghai, Bangkok, and Malaysia on core functional soft skills to upscale employees’ performance and productivity. Julia has the confidence to influence and spearhead learning to every participant in her classes. Her excellent communication skill, easy-going and motivational style has helped energize and motivate her participants to effectively participate and learn. Her passionate belief that everyone can succeed has directed her focus to assist participants to surpass their potential, and have coached thousands of executives and teams to achieve effective leadership, greater productivity, impactful communication, exceptional service, teamwork, and continuous improvement.

 

Julia’s knowledge, tasks and soft management skills were developed over ten years in banking, two years in retailing, three years in manufacturing, two years in diplomacy, and four years in adult education – managing various operating areas – learning and applying the skills it takes to run world-class driven organizations. With her unique background and expertise, Julia would be able to help your organization to create a culture of efficiency, effectiveness and innovation.

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Venue Details

Parkroyal Kuala Lumpur
Jalan Sultan Ismail, Bukit Bintang, - 50250
Phone : (603) 2147 0088

Click For Hotel Location

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Mindfulness: The Foundation Practice – Attitudes, Commitment, Self-Discipline, And Intentionality
  • Energize Your Performance – Health Tips For The Busy Professionals
  • Combine Anthropology, Kaizen, And Gamification To Practice Self-Motivation
  • Creating A Lasting Professional Brand
  • Communicate With Impact! Work World-Advice Columnist – ‘Dear Workplace Aunt’
  • Mental Models: The Decision Making Process Reframe your thinking and create new possibilities


    WHY ATTEND ‘SOARING TOGETHER TO NEW HEIGHTS OF EXCELLENCE’?
  • Learning content delivered by leading, knowledgeable experts.
  • Sessions delve deeper into subject matter such as Mindfulness, Personal Professional Branding, Assertive Communication, Mindfulness, Taking Ownership, Collaborating, Problem Solving & Decision Making.
Message To All Bosses…
Every year in April on International Administrative Professionals Week, we organise an event to show our appreciation for all Office Professionals. We highlight the importance of their work to the organisation, and empower them with the skills to further enhance their working partnerships with you. Nominate your administrative staff to attend this event to show you recognize and appreciate their contributions. In turn they will be re-energized and challenged to thrive for excellence in their career and life.

Do your part and give your approval to register them today.
Message to Professional Administrative Assistants / Secretaries

Celebrate International Administrative Professionals week by attending SOARING TOGETHER TO NEW HEIGHTS OF EXCELLENCE - building powerful business partnerships with your executives.

At this two-day event, you will not only gain career-advancing skills and knowledge, but invaluable peer networking. You will return to work empowered with possibilities, invigorated by new ideas, enhancing your day-to-day achievements. Connect, collaborate, and contribute solutions with other executive assistants who work for leaders of organizations.

Learning Outcomes
Enhancing the value of office and administrative professionals
  1. Becoming a stronger, more effective and influential professional.
  2. Strategically manage your executives.
  3. Bringing authenticity to office culture.
  4. Navigating difficult professional conversations with grace and wit
  5. Combine anthropology, kaizen, and gamification to increase self-motivation and a sense of well-being.
  6. Focusing on greater alignment with your bosses’ and organizational goals.
  7. Increasing confidence, recognition, and visibility.
  8. Thinking smarter in problem solving and decision making approach.
  9. Get better results from your thinking process.
You will return to your job armed with:
  • Tools and techniques that you need to achieve optimal productivity
  • New skills, best practices, and strategies that you will use right away back at your office
  • Fresh ideas and insights gained from peer-to-peer networking
WHO SHOULD ATTEND
  • Secretaries and Administrative Assistants who wish to upgrade their existing competencies for better performance in challenging times
  • Those who wish to be better assistants to their Bosses and Executives
  • Senior Secretaries and Administrative Assistants who wish to upgrade their effectivenes

    Level of Understanding: Intermediate.
DAY 1
9:00

SESSION 1 | MINDFULNESS: THE FOUNDATION PRACTICE – ATTITUDES, COMMITMENT, SELF-DISCIPLINE, AND INTENTIONALITY
Mindfulness is a ‘fully-conscious’ state of living that enables us to relate to our experiences with higher accuracy and clarity. It involves being acutely aware of our thoughts, emotions, and why we do what we do; being aware in the moment and paying close attention to what is happening in the ‘here and now ’instead of wasting time focusing on our past memories or future predictions.

  • How to establish a healthy relationship with others and create an environment that is conducive to helping yourself and others to gain clarity of purpose
  • Build a Stronger You: Self-Fulfilling Prophecy
11.15

SESSION 2 | ENERGIZE YOUR PERFORMANCE – HEALTH TIPS FOR THE BUSY PROFESSIONALS

  • Healthy eating
    - Pay attention to what, when, how often, and how much you eat
    - A healthy eating plan
  • Sports
    - How do I get started?
    - Activities to add more movement to your daily life
    - Being good to yourself
  • Sleep hygiene
    - Habits and practices that are conducive to sleeping well on a regular basis
1:00 Lunch

2:00

SESSION 3 | COMBINE ANTHROPOLOGY, KAIZEN, AND GAMIFICATION TO PRACTICE SELF-MOTIVATION
Before motivating anyone else, you might want to master self-motivation. Motivation in principle is to lift someone up enough to drive them to doing what they want, or need to do - you would want no less for yourself.

  • In this session, you will learn how to motivate yourself in a fun way, without having to delve deeply into gamification and psychological research
  • Chart your growth and development
  • Increase your productivity and improve your effectiveness
5.30 End of Day 1
DAY 2
9:00

SESSION 4 | CREATING A LASTING PROFESSIONAL BRAND
Showcasing your best professional self to achieve your career goals:

  • Take charge of your personal brand
    - Self-awareness
    - Take responsibility for your actions
    - Willing to be held accountable
    - How you can be in service of others
  • Make your brand robust as it can possibly be:
    - Identify your unique value proposition
    - Show your best professional self
    - Share your business expertise
    - Leverage social media (LinkedIn) to raise your profile
1:00 Lunch
2:00

SESSION 5 | COMMUNICATE WITH IMPACT!
Work World-Advice Columnist – ‘Dear Workplace Aunt’
People avoid awkward conversations in the office because they don’t know what and how to say it. Let’s tackle the tough discussions you may be or are facing right now. Learn what and how to say when…

  • Conversations with Your Boss
    - GOI (General Operating Instructions) before you start talking about…
    ~ You are being micromanaged – or not being managed at all
    ~ You have concerns about a colleague’s work
    ~ You believe you have unreasonable deadlines
    ~ You are being buried alive by your workload
    ~ Your boss is a bottleneck in your workflow
    ~ And so on…
    - Conversations with co-workers
    ~ KPs – Key Principles to use whenever approaching a co-worker for a difficult conversation
    ~ Your co-worker is not pulling her weight on tasks you are both responsible for
    ~ Co-worker is depending on you for too much help
    ~ Co-worker does not respond to your emails
    ~ Co-worker treats me like his assistant
3:45

SESSION 6 | MENTAL MODELS: THE DECISION MAKING PROCESS
Reframe your thinking and create new possibilities
Intelligence can be found, knowledge can be acquired, but critical thinking can only be developed or upgraded. Yesterday’s decisions have created your current reality, and today’s decisions will create your future.

  • The Framework of Critical Thinking: Analytical, Creative & Multi-Track Thinking: 3 components
    - Clarity
    - Conclusions
    - Decisions
  • Harness emotions in decision-making
    “Human behaviour flows from desire, emotions, and knowledge.” – Plato
    - How emotions are involved in your decision making?
    ~ Good vibes emotions / Rogue emotions
    ~ Manage your raging emotions
    ~ Tools to cope with your emotions
5.30 End of Course