Eliminating subject-verb agreement errors in sentences

Using appropriate tenses for message accuracy

Applying active and passive voice in writing

Using parallel structure to enhance flow and relationship of ideas

Analyzing common grammatical errors in business writing

Recognizing incomplete and run-togeteher sentences

Using transitional words to connect idea and improve flow

Avoiding repetition and redundancy in writing

Applying the Gunning Fog Index to measure clarity of sentences

Using accuracy, brevity and clarity in writing

Applying the positive tone for positive impact

Eliminating negative or blunt language

Replacing old-fashioned style with the modern style in writing

Awareness of e-mail etiquette

Common mistakes when writing e-mail

Beginning and ending an e-mail appropriately

Using the SMART subject line

Writing to the point - conveying the intended message

Basic principles of customer correspondence

Common phrases to start and end letters

Using customer-centred wording for enhanced effectiveness

Classification of letters - enquiry and complaint

Homonyms that confuse the reader

Using paragraphs and sub-headings effectively

Proof-reading for commonly overlooked errors

Effective usage of punctuation