Enhancing Leadership & Communication Skills with a Positive Mindset

30-31 Mar, 2023, Remote Online Training - Public

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Ms K. Yasotha is an experienced corporate trainer in the areas of customer service, business communication, personal development, leadership, public speaking as well as writing skills with 23 years of experience in the training industry. She also served as the Customer Relations Manager for an international organization. In addition, she has published coursebooks entitled “Easy English / Working English” for the National Productivity Board (NPB) of Singapore.

 

Ms K. Yasotha, is on a personal mission to educate and empower individuals with the necessary knowledge in order to achieve personal and organizational goals. She is well-known for her practical, dynamic and lively sessions regardless if it is face-to-face or online training. She achieves her objectives and mission through challenging interactive sessions, thus consistently obtaining excellent feedback from her participants.

 

Among the organizations she has trained for are TNB. Astro, Sysmex, Interflour, CPA, MIA, CIMA, Deloitte, Baker Tilly, Affin Bank, RHB, OUB, Sime Darby, SP Setia, Securities Commission, Antah Schindlerand Teleflex to name a few.

 

Ms Yasotha is a certified trainer TESL and holds a B.A. (Hons) in English and M.Sc. in Corporate Communication.

Venue Details

Remote Online Training - Public

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: Understanding the Foundations of Effective Leadership
  • Module 2: Practicing Leadership with Emotional Intelligence
  • Module 3: Building a High-Performing Team for Enhanced Effectiveness
  • Module 4: Enhancing Communication at the Workplace
  • Module 5: Practicing Corporate Wellness for a Positive Workplace
  • Module 6: Managing Stress & Improving Mental Health
INTRODUCTION
Leaders and subordinates in an organization are required to lead and motivate themselves and others to deliver results and meet organizational objectives. Understanding the demands of being an effective leader and subordinate allows one to handle a wide range of situations confidently and efficiently. This together with positive mental health and corporate wellness will ensure the success of an organization.
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding the various, commonly used leadership styles.
  2. Motivating subordinates to deliver excellent work performance.
  3. Developing skills to build an effective and high- performing team.
  4. Enhancing communication skills that lead to positive workplace relationships.
  5. Communicating in a constructive manner to achieve the desired outcome.
  6. Practicing corporate wellness for a healthy organization.
  7. Managing stress through a positive mindset.
WHO SHOULD ATTEND
  • Managers
  • Team Leaders
  • Executives
  • Supervisors
METHODOLOGY
This course will utilize a combination of lectures, discussions, practice sessions and group discussions
DAY 1
9:00

Module 1: Understanding the Foundations of Effective Leadership

  • Differentiating the roles of a manager and a leader
  • Identifying the various types of leadership in organizations
  • Practicing the principles and values of successful leadership
  • Grasping the basics of effective leadership using impression management
  • Identifying the traits and attributes of an effective leader


10.45

Module 2: Practicing Leadership with Emotional Intelligence

  • Understanding the importance of emotional intelligence for new leaders
  • Getting a clear picture of your leadership strengths and weaknesses
  • Enhancing the leader’s ability to practice empathy with team members
  • Practicing good social skills and building relationships with ease
  • Differentiating leaders with low and high emotional intelligence

 

1:00 Lunch
2:00

 Module 3: Building a High-Performing Team for Enhanced Effectiveness

  • Analysing causes of de-motivation and under-performance
  • Understanding and managing employees’ expectations
  • Motivating employees to achieve their full potential

 

3:45

Module 3: Building a High-Performing Team for Enhanced Effectiveness (cont.) 

  • Empowering subordinates for increased accountability and responsibility
  • Building and enjoying the benefits of a high-performing team

 

5:00 End of Day 1
DAY 2
9:00

Module 4: Enhancing Communication at the Workplace

  • Analyzing common workplace communication barriers
  • Working towards being a better listener
  • Paying attention to non-verbal communication
  • Avoiding the passive and aggressive styles of communication
  • Replacing negative language with positive language
  • Providing feedback in a constructive and motivating manner


10.45

Module 5: Practicing Corporate Wellness for a Positive Workplace

  • Analyzing the various aspects of corporate wellness
  • Knowing the codes of conduct at work for employees
  • Interacting and maintaining healthy relationships at the workplace
  • Maintaining ethical behaviour and preserving integrity and reputation
  • Practicing good manners to earn respect and appreciation

 

1:00 Lunch
2:00

Module 6: Managing Stress & Improving Mental Health

  • Understanding the causes and effects of stress
  • Differentiating practical versus hypothetical worries
  • Avoiding analysis paralysis for better mental health
  • Moving from the fixed to growth mindset
  • Reaping the benefits of a positive mindset

 

5:00 End of Course