Communicating in English With Confidence at the Workplace

22 Jun, 2023, Remote Online Training - Public

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Viknesh Ashley has expertly undertaken corporate training in the areas of interpersonal & business communication, time & stress management, presentation skills, customer service and business writing with 3 years of experience in the training industry.


He has about 10 years of experience working in roles related to writing and journalism, including under Star Media Group Bhd, The Malaysian Reserve and Malay Mail, Malaysian property websites and magazines as well as with local property developers such as Sunway Property Group and SkyWorld Development Group Bhd.


The organisations that he has trained and co-trained include RHB Malaysia, Multinail Asia Sdn Bhd, Hong Leong Yamaha Motor Sdn Bhd, Deloitte Malaysia and Astro Malaysia
Holdings Bhd.


Mr Ashley is PSMB Train the Trainer certified and holds a B.A. (Hons) in Communication & Media Management.

Venue Details

Remote Online Training - Public

Contact us

03 2283 6109

03 2283 6100 

03 2283 6101

A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur

  • Module 1: Understanding the Basics of English Grammar
  • Module 2: Applying Standard English at the Workplace
  • Module 3: Using Situational English at the Workplace
  • Module 4: English in Customer Service Situations

This program provides participants with opportunities to improve their English language skills to a level that they are confident to speak English with ease.

  1. Identify the rules of grammar in spoken and written English.
  2. Use English effectively in various workplace situations.
  3. React and able to speak confidently when dealing with internal and external customers.
  4. Write simple, polite and effective e-mail with ease and confidence.
  5. Classify and able to use appropriate tone in spoken communication.
  6. Able to avoid non-standard English in professional workplace situations.
  • Secretaries
  • Executives
  • Managers
  • Admin Staffs
  • Clerical Personnel

This course will utilize a combination of lectures, discussions, practice sessions and group discussions


Module 1: Understanding the Basics of English Grammar

  • The basics of subject and verb agreement
  • Forming regular and irregular verbs
  • Correct usage of present, past and future tenses
  • Rules for forming plural nouns
  • Grasping prepositions of time and place

Module 2: Applying Standard English at the Workplace

  • Applying polite language (use of modals –may, could, would)
  • Using correct grammatical construction using modals
  • Awareness of standard English when interacting professionally
  • Non-standard English that should be avoided at the workplace
1.00 Lunch

Module 3: Using Situational English at the Workplace

  • Giving accurate directions and clear instructions
  • Asking for explanations to ensure clarity of message
  • Expressing opinions and ideas with confidence
  • Presenting information with ease during meetings and discussions

Module 4: English in Customer Service Situations

  • Building confidence to speak in English with customers
  • Meeting and greeting your customers
  • Asking for relevant information and giving requested information to customers
  • Apologizing and offering explanations to customers
  • Conversing politely on the telephone

End of Course