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Get to the Point! Email Writing Made Easy

28 Aug, 2023, Remote Online Training - Public

IPA Training is Registered with

Venue Details

Remote Online Training - Public


Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

jane@ipa.com.my

Keith,

Office: 03 2283 0000

Mobile: +60 162272735

keith@ipa.com.my

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
  • Introduction and Briefing
  • Fundamentals of Effective Writing Skills • Latest Trend in Business Writing
  • Parts Email: Format
  • Four Points Structure & Phrases to Use
  • Communicate with Right Language
  • Proofread and Edit
  • Writing an Effective Email: Activities
OBJECTIVE

Messages are flying across from many directions at a higher speed and it will keep on getting faster. They come in many forms, and how do we decide what are the key messages and how do we respond? How do we write to hit that bullseye and get on to the next agenda?

 

Writing has in fact become easier. This course looks into the latest method of writing, format, choice of words, sentence structure, punctuation, spelling and grammar.

 

Learn to use the KISS (Keep It Short & Simple) principle and who knows, you might just enjoy writing!

COURSE LEARNING OUTCOMES (CLO)
  1. Recognise the latest trends in format and writing skills.
  2. Identify on the core massage and reply in a professional manner.
  3. Selecting proper words to get positive results
  4. Proofreading and editing on grammar, punctuation, spelling, choice of words and sentence structure
  5. Identify to write effective email
WHO SHOULD ATTEND
All levels of staff. This course is particularly suitable for those who write regularly at work and business. Improved skills will enhance ability to achieve company’s objectives in a shorter time.
METHODOLOGY

Interactive Lectures, Quiz, Slide Share, Brainstorming and Discussions

COURSE OUTLINE
9.00

FUNDAMENTALS OF EFFECTIVE WRITING SKILLS

  • Audience: who are they and what do they want to know?
  • Objectives: identify key messages and what do you want the outcome to be?
  • Planning: decide what to say, in what order and what to leave out
  • Structure: introduction, body and closing
  • Tone: formality and friendliness, courteous, natural and sincere
  • Style: KISS principle
10..

LATEST TREND IN BUSINESS WRITING

  • Open punctuation, margin
  • KISS - Keep it Short and Simple concept
  • New expressions
11.00

PARTS EMAIL: FORMAT

  • To, cc, bcc
  • Subject
  • Salutation
  • Complimentary close
  • Name of sender and designation
  • Enclosures
12.00

FOUR POINTS STRUCTURE & PHRASES TO USE

  • Introduction
  • Details
  • Action/Response
  • Close
1.00 Lunch
2.00

COMMUNICATE WITH RIGHT LANGUAGE

  • Old Fashion Expressions – phrases to avoid
  • Useful Expressions – phrases to use
  • Active vs Passive voice
  • Positive tone and words
 

PROOFREAD AND EDIT

  • Choice of words
  • Sentence structure
  • Grammar
  • Punctuation
3.45

WRITING AN EFFECTIVE EMAIL: ACTIVITIES

  • Identify key messages and respond accordingly
    ~ Provide/Request Information
    ~ Provide/Request Decision
    ~ Provide/Request Action
5.00 End of Course