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Building Better Workplace Communication Skills

23 May, 2024, Remote Online Training - Public

IPA Training is Registered with

Venue Details

Remote Online Training - Public


Contact us

FOR COURSE DETAILS

Juliany,

Office: 03 2283 6109

Mobile: +60 122281247

juliany@ipa.com.my

Phoebe,

Office: 03 2283 6100

Mobile: +60 193637822

phoebe@ipa.com.my

Bee Teng,

Office: 03 2282 6112

Mobile: +60 172566121

beeteng@ipa.com.my

FOR CUSTOMISED IN-HOUSE TRAINING

Jane,

Office: 03 2283 6101

Mobile: +60 129418251

jane@ipa.com.my

Keith,

Office: 03 2283 0000

Mobile: +60 162272735

keith@ipa.com.my

ADDRESS

A-28-5, 28th Floor, Menara UOA Bangsar,
No.5, Jalan Bangsar Utama 1,
59000 Kuala Lumpur

FOCUSING ON
  • Module 1: Understanding Workplace Communication
  • Module 2: Identifying and Overcoming Communication Barriers
  • Module 3: Using Assertive Communication Style at Work
  • Module 4: Paying Attention to Non-verbal Communication
INTRODUCTION
Maintaining healthy workplace relationships requires excellent communication skills which in turn would enhance workplace productivity. This course is designed to address the fundamental skills to communicate effectively.
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding the importance of effective communication.
  2. Recognizing and overcoming common workplace communication barriers.
  3. Practicing active listening skills for communication effectiveness.
  4. Building confidence to communicate assertively at work.
  5. Having awareness of non-verbal signals and messages.
  6. Being a more effective interpersonal communicator at the workplace.
WHO SHOULD ATTEND
  • Managers
  • Executives
  • Personal Assistants
  • Secretaries
  • Admin Staffs
  • Clerical Personnel
METHODOLOGY
This course will utilize a combination of lectures, discussions, role plays, group activities and presentations
COURSE CONTENT
9:00

MODULE 1: UNDERSTANDING WORKPLACE COMMUNICATION

  • Understanding the impact of effective and ineffective communication
  • Identifying the main components that contribute to communication effectiveness
  • Analyzing the role of emotional intelligence for successful communication
  • Practicing trust, respect and empathy for better workplace relationships


10.45

MODULE 2: IDENTIFYING AND OVERCOMING COMMUNICATION BARRIERS

  • What is your personal communication barrier?
  • Replacing negative language with positive language
  • Planning and organizing thoughts before communicating
  • Working towards being a better listener
  • Giving praise and feedback in an effective manner
1:00 Lunch
2:00

MODULE 3: USING ASSERTIVE COMMUNICATION STYLE AT WORK

  • Having awareness of the various styles of speaking
  • Communicating the polite and powerful way
  • Dealing with rude and aggressive communicators
  • Using the assertive style to maintain working relationships
  • Building your confidence to be an assertive communicator
3:45

MODULE 4: PAYING ATTENTION TO NON-VERBAL COMMUNICATION

  • Understanding the importance of body language in communication
  • Self-awareness and social awareness of body language
  • Mastering appropriate gestures and posture
  • Reading eye and head signals correctly
  • Being aware of body language to send the correct signals
5:00 End of Course