Working Towards Better Workplace Communication Skills

22-23 Sep, 2025, AC Hotel Kuala Lumpur by Marriott

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Learn from the Best

Mr Viknesh Ashley has more than 10 years of experience working in roles related to writing and jour¬nalism, including StarProperty.my under Star Media Group Bhd, The Malaysian Reserve and Malay Mail, Malaysian property websites and
magazines as well as with local property developers such as Sunway Property Group and SkyWorld Development Group Bhd.

 

Mr Ashley has expertly undertaken corporate training in the areas of interpersonal & business communication, time & stress management, presentation skills, customer service and business writing skills. Organisations that he has trained and
co-trained include RHB Malaysia, Multinail Asia Sdn Bhd, Hong Leong Yamaha
Motor Sdn Bhd, Deloitte Malaysia, Astro Malaysia Holdings Bhd. etc.

 

Mr Ashley is PSMB Train the Trainer certified and holds a B.A. (Hons) in
Communication & Media Management.

 

Venue Details

AC Hotel Kuala Lumpur by Marriott
9 Jalan Lumut off Jalan Ipoh, Kuala Lumpur, Malaysia, 50400,
Fax : 60 3-40428000

https://www.marriott.com/en-us/hotels/kulka-ac-hotel-kuala-lumpur/overview/?scid=45f93f1b-bd77-45c9-8dab-83b6a417f6fe&y_source=1_ MTQ2NDU5M DEtNDgzLWxvY2F0aW9uLndlYn NpdGU%3D

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • MODULE 1: THE FOUNDATIONS OF EFFECTIVE WORKPLACE COMMUNICATION
  • MODULE 2: EMOTIONAL INTELLIGENCE IN COMMUNICATION
  • MODULE 3: RECOGNIZING & OVERCOMING COMMUNICATION BARRIERS
  • MODULE 4: ASSERTIVE vs PASSIVE vs AGGRESIVE COMMUNICATION
  • MODULE 5: COMMUNICATING WITH CONFIDENCE IN THE WORKPLACE
  • MODULE 6: GIVING & RECEIVING CONSTRUCTIVE FEEDBACK
INTRODUCTION
Effective communication is key for success at the workplace as it allows employees to express themselves clearly, and confidently. This course is specially designed to equip participants with the necessary skills to excel in workplace communication.
AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding communication fundamentals and
    its role in business.
  2. Exploring how emotional intelligence (EQ) enhances workplace interactions.
  3. Identifying and overcoming physical, emotional, and mental barriers.
  4. Distinguishing between communication styles and practicing assertiveness.
  5. Building confidence to speak up professionally and share one’s ideas.
  6. Learning the art of delivering and accepting feedback professionally.
WHO SHOULD ATTEND
  • Managers
  • Executives
  • Personal Assistants
  • Secretaries
  • Admin Staffs
  • Clerical Personnel
METHODOLOGY
Interactive Lectures, Role-Plays, Case Studies, and Group Discussions
DAY 1
 

DAY 1: BUILDING AWARENESS & EMOTIONAL FOUNDATION

9:00

MODULE 1: THE FOUNDATIONS OF EFFECTIVE WORKPLACE COMMUNICATION

  • The role of effective communication at work
  • Characteristics of effective vs. ineffective communication
  • Impact on productivity, collaboration, and morale
  • 7C’s of effective communication
  • Activity: Communication breakdown analysis
10.45

MODULE 2: EMOTIONAL INTELLIGENCE IN COMMUNICATION

  • What is Emotional Intelligence (EI)?
  • Self-awareness and empathy in communication
  • Traits and attitudes that influence communication
  • Using positive attitude to foster better connections
  • Case Study: EQ in workplace conflict
  • Self-assessment: My EQ style
1:00 Lunch
2:00

MODULE 3: RECOGNIZING & OVERCOMING COMMUNICATION BARRIERS

  • Types of communication barriers (language, tone, culture, emotion)
  • Reframing negative language into positive language
  • Importance of tone, body language, and listening
  • Perception vs. intention
  • Activity: Role-play ‘What I said vs. What you heard’
  • Group discussion: Overcoming real-life communication barriers
5:00 End of Day 1
DAY 2
 

DAY 2: COMMUNICATION IN ACTION – ASSERTIVENESS & FEEDBACK

9:00

MODULE 4: ASSERTIVE vs PASSIVE vs AGGRESIVE COMMUNICATION

  • Definitions and traits of passive, aggressive, and assertive styles
  • Why assertiveness leads to better professional relationships
  • Assertive body language and tone
  • Self/Group-assessment: My communication style
  • Group exercise: Rewriting aggressive statements assertively
10.45

MODULE 5: COMMUNICATING WITH CONFIDENCE IN THE WORKPLACE

  • Overcoming fear of speaking up
  • Real-world workplace scenarios
  • Dealing with difficult or aggressive colleagues/ customers
  • Assertiveness scripts for tricky situations
  • Activity: Confidence building role-play
1:00 Lunch
2:00

MODULE 6: GIVING & RECEIVING CONSTRUCTIVE FEEDBACK

  • Why feedback matters: growth vs criticism
  • Guidelines for giving effective feedback (The SBI method)
  • Receiving feedback with an open mind
  • Role-play: Feedback in teams
  • Creating a feedback-positive culture
  • Wrap-up: Your personal communication action plan
4:30

Review & Reflection and Q&A

5:00 End of Course