REACH FOR THE STARS! Excellent Administrative & Office Management Skills In Today’s World

23-24 May, 2024, Wyndham Grand Bangsar Kuala Lumpur

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SINTHANA has over 20 years of work experience with retailing, multinational manufacturing company, and hotel industry. Her experience in quality assurance, human resource management, hospitality and administrative skills has given her the opportunity to realize her passion that is developing human potential. She trains all levels of employees including upper management.

 

She develops training manuals in English and Bahasa Malaysia language and conducts many soft skills programs with particular interests in customer service, business writing, communication, supervisory, office management and language. Her role encompass identify training needs, design contents and conduct training to fit customers’ requirements. She also assesses effectiveness of programs at site.

 

She aims to develop positive attitude and increase staff core competencies in each of her program. She introduces a lot of self-reflection and interactions in her lively programs, and her approach stresses on key points, which is reinforced through role-plays and presentations. She conducts her sessions in English and/or Bahasa Malaysia language.

 

Sinthana In-house programs clients include; Exxon Mobil, MMC Oil and Gas Sdn Bhd, Northgate Arinso, IBM, Siemens, Hewlett Packard, Panasonic, Pembangunan Sumber Manusia Berhad (HRDF), TUDM (Tentera Udara DiRaja Malaysia), Jabatan Perkhidmatan Awam, Putrajaya, Construction Industry Development Berhad, Maju Holdings Berhad, L’oreal, DHL, Bank Negara, RHB Bank, I-Perintis Sdn Bhd, Infineon, Proton Casting Sdn Bhd, Sumirubber, Rohas Euco Industries, Elektrisola, Westports, Safeguards, Spansion, Telekom, Universiti Tenaga Nasional, Philip Morris, Pioneer, Hertz, Finisar, Celestica, Scope, SCICOM Academy, Tanjong PLC, eHomemakers (Non-Governmental Organization), Malaysia Airports (Niaga) Sdn Bhd, Ford, Mazda, Sanyo Sdn Bhd, Ferringhi Beach Hotel etc.

Venue Details

Wyndham Grand Bangsar Kuala Lumpur
Jalan Pantai Baharu, Jaya Tower 3,
Phone : 03-2298 1888

Contact us

Juliany,
03 2283 6109
juliany@ipa.com.my

Phoebe,
03 2283 6100
phoebe@ipa.com.my 

FOR CUSTOMISED IN-HOUSE TRAINING
Jane,
03 2283 6101
Jane@ipa.com.my

ADDRESS 
A-28-5, 28th Floor, Menara UOA Bangsar, 
No.5, Jalan Bangsar Utama 1, 
59000 Kuala Lumpur
www.ipa.com.my

FOCUSING ON
  • Module 1: The Office and You
  • Module 2: Human Relations & Interpersonal Skills
  • Module 3: Professional Image and Ethics
  • Module 4: Effective Communication Skills
  • Module 5: Time Management
  • Module 6: Professional Telephone Etiquette
  • Module 7: Fundamentals of Business Writing
INTRODUCTION

The speed of change is increasing. The momentum of work is getting faster. Employees must change to a similar rate to reach organization’s goals. Let them understand why this is so and how they can reach their highest potential ever imagined.
The objective of this course is to impart important skills and knowledge required for any personnel and administrative staff through learning the much needed techniques, and use them effectively to achieve company’s goals and produce positive results.

AFTER ATTENDING THIS COURSE YOU WILL RETURN TO YOUR JOB…
  1. Understanding intergenerational workforce differences in working ethics and
    communication styles.
  2. Projecting professional image for the company and for oneself.
  3. Communicating professionally and effectively to get the results you want, verbally and written.
  4. Working smart and achieving daily goals with efficient time management through tasks
    allocation.
  5. Handling telephone calls professionally.
  6. Understanding latest business writing concepts and format.
WHO SHOULD ATTEND
  • Administrators
  • Secretaries
  • Administrative Assistants
  • Personal Assistants
  • Clerks
  • Support Staff
METHODOLOGY
  • Brainstorm
  • Quizzes
  • Self-assessment
  • Discussion
  • Info sharing
  • Presentation
DAY 1
9:00

MODULE 1: THE OFFICE AND YOU

  • Functions of an office – before, now and future
  • Challenges at workplace – what actions required to reduce/overcome challenges
  • Multitasking, adaptability and proactive
  • Intergenerational differences – working and communication styles
  • Understanding my boss – management style, likes/dislikes, needs/wants,
    communication style
  • Essential skills and positive qualities
  • Under promise, over deliver

10.45

MODULE 2: HUMAN RELATIONS & INTERPERSONAL SKILLS

  • Johari Window – understanding oneself and relate to others’ better
  • Identify own communication style and types of communication styles at workplace
  • PEDO Personality Assessment - identify own personality and how to work with
    other types of personalities at workplace
  • Brainstorm how to increase a healthy and good working environment between team
    members and superiors
1:00 Lunch
2:00

MODULE 3: PROFESSIONAL IMAGE AND ETHICS

  • First impression
  • Proper dress code and personal appearance
  • Social skills and workplace etiquette
3:45

MODULE 4: EFFECTIVE COMMUNICATION SKILLS

  • Types of communication at workplace
  • Elements in a communication process
  • Selection of correct communication tools and social media influences
  • Body language
  • Tone of voice
  • Effective listening skills and avoid misunderstanding
  • Giving constructive feedback
  • Use positive words and phrases
5:00 End of Day 1
DAY 2
9:00

MODULE 5: TIME MANAGEMENT

  • Plan your daily activities
  • Prioritize, schedule and avoid time wasters
  • Important vs Urgent tasks
  • Follow-up
  • Set SMART goals
10.45

MODULE 6: PROFESSIONAL TELEPHONE ETIQUETTE

  • Handling of incoming calls
  • Handling of outgoing calls
  • Transferring calls
  • Putting a caller on hold
  • Taking a message
1:00 Lunch
2:00

MODULE 7: FUNDAMENTALS OF BUSINESS WRITING

  • Latest tips and format in business writing: letter and email writing
  • Readership: who is going to read this and why?
  • Objectives: what do you want the outcome to be?
  • Planning: how to decide what to say, in what order and what to leave out
  • Structure: Introduction, details, action/ response and closing
  • Tone: formality and friendliness, courteous, natural and sincere
  • Style: Keep It Short & Simple (KISS) principle
  • Phrases to use and to avoid
  • Active voice and passive voice
  • Proofread and edit
  • Grammar and punctuation
5:00 End of Course